July 2010

• We’ve all phoned companies where the switchboard operator is rude or speaks so badly that we’ve thought, “I don’t want to do business with them.” Don’t let that happen to your company. Professional switchboard, reception and frontline skills help ensure a professional image for your company and confident, motivated staff. Call Hajira Asmal on 011 582 3300 or email training@biztech.co.za book for the course from 11 - 12 August 2010 or 8 - 9 November 2010.


• Minister of Police, Nathi Mthethwa: “One of the findings from our crime analysis over recent months, is that around 70 percent of crime is concentrated around three provinces; namely Gauteng, KwaZulu-Natal and Western Cape. Further analysis tells us that crime in South Africa is committed by the same offenders again and again. Sadly, the majority is the youth.”


• “Highly indebted consumers, the debt review process, and rigid unemployment will serve to cap household credit growth this year,” Standard Bank has warned and debt collection is an ongoing nightmare for many companies. You need to know The Secrets of Debt Collection Success 16 to 17 August and 15 – 16 November. Call Hajira Asmal on 011 582 3300 or email training@biztech.co.za.


• In house courses offer on-site convenience including reduced travel costs; custom designed material, group savings and a Client Relationship Manager and Administrator to co-ordinate all your requirements, call Clivia, Jeshika or Tarryn on 011 582 3300 or email training@biztech.co.za.


• “There is no major reason to expect a pickup in credit,” said Annabel Bishop, an economist at Investec. “The economy is still weak and households and companies are still highly indebted.” Of the 18- million consumers with credit, only 40,5% are up to date, against 47,3% at the start of the economic downswing late in 2007. Figures from the National Credit Regulator have also shown that about 7 500 new accounts are up for debt review each month.


• Computers have made good business writing easier with spell and grammar checks, but too many people don’t use these simple tools and send out badly written missives with poor spelling. Business Writing: The Unwritten Rules helps you give a professional image to your communications. Hajira Asmal is waiting for your call to book you on the 30 to 31 August course or that on 29 to 30 November, dial 011 582 3300 or email training@biztech.co.za.