February 2012

• Meeting can often be unproductive; too many people don’t need to be there, don’t know why they are there, and when they are there, they don’t take agreed action. That is why minutes provide an invaluable record of what took place and what was agreed upon. BizTech’s course “Mastering Minutes and Meeting Protocol” will teach you everything you need to know. Attend the course taking place on 05 - 06 March by calling Amanda Thabede on 011 582-3333 or e-mail training@biztech.co.za
  
  
• Today's erratic economy can cause even your best customer to struggle with resolving their accounts. Quick action in the collection process coupled with a courteous approach increases the chances of recovering monies owed, while also maintaining healthy customer relations. A kinder, less threatening approach leaves customers feeling like they are working with an ethical company treating them with respect. This method can help retain customers as well as strengthen your reputation in the community to bring in new customers, which improves your financial future. To learn “The Secrets of Debt Collection Success” attend the course on March 05 - 06, call Amanda Thabede on 011 582-3333 or e-mail training@biztech.co.za to book your seat.
  
  
• No matter whether they are working on the frontline or in a support capacity, the professionalism, dedication and commitment of your switchboard, receptionist and frontline staff will attract or keep away customers.
  The frontline staff must know the right questions to ask to uncover the real need of your customers and satisfy those needs.
  Send your frontline staff on our course on “Professional Switchboard, Reception and Frontline Skills” to make sure your customers are always treated exactly how they should be. The course is on March 12 – 13. To book, call Amanda Thabede on 011 582-3333 or e-mail training@biztech.co.za
  
  
• The opening reception went off without a hitch. But then the meeting went down-hill. The morning's breakfast was practically inedible. Five speakers did not have audio-video equipment they needed. There weren't enough chairs in the conference room. Lunch was late and short on vegetarian entrees. Needless to say, the staffer who planned the conference is a nervous wreck. This dismal situation can be avoided by attending “Masterminding the Perfect Business Function or Event” training course on March 19 - 20. To book on the course, call Amanda Thabede on 011 582-3333 or e-mail training@biztech.co.za