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A Winning Team: You & Your Manager

B-BBEE - The New Codes of Practice

B-BBEE Fronting

Becoming the Best Accounts Administrator

Becoming the Best Team Secretary / Administrator

Becoming the Best Customer Service Professional

Becoming the Most Successful Salesperson

Business Ethics for PAs and Administrators

Business Writing: The Unwritten Rules

Create and Deliver Dynamic Business Presentations

Contact Centre / Call Centre Service Excellence

Effective Stock Control

Emotional Intelligence

Excel Dashboards

Finance for PAs and Administrators

Graphs, Statistics and Numerical Reporting for PAs and Administrators

Great Organisational Skills: Organise Yourself to Success!

Intermediate Excel

Innovation & Creative Thinking in the Workplace

Key Elements of Successful Newsletters

Let's Talk Business: Verbal Communication for the Business World

Macros and VBA for Excel: Unleash the Power in your PC

Management Skills for Supervisors

Managing Generation Y

Managing your Image and Business Etiquette

Managing Your Personal Finance

Mastering Minutes and Meeting Protocol

Mastering Time and Self Management: Become a High Achiever

Masterminding the Perfect Business Function or Event

Mastering Confidence, Influence and Assertiveness Skills

Practical Project Management for PAs and Administrators

Practical MS Office 2010 & 2013 Skills

Practical Skills for Office Managers/Team Leaders

Professional Problem Solving Techniques: Overcome any Workplace Challenge

Professional Switchboard, Reception and Frontline Skills

Successful Importing and Exporting

Social Intelligence

Stand-Out Presentation Preparation Skills for PAs

Technical Report Writing

The Complete PA: Step up and Stand out!

The National Credit Act

The Protection of Personal Information in Business and Government

The Relationship Edge: Creating High-Trust Client Relationships

The Secrets of Debt Collection Success

The Stand Out PA

The Total Team Leader

Time Management: Beat Work Overload and Achieve More!

Train the Trainer: How to Bring Training to Life

Trouble-free Travel Planning for PAs

MS Project for Effective Project Management

Word that Works: Create Professional Business Documents and Templates

Winning Ways: Persuade, Influence and Negotiate

A winning team: you & your manager

   

course overview


Available as in-house course only

Please contact us on 011 582 3333, or email training@biztech.co.za

All good managers know that an outstanding assistant can have a tremendous positive impact on their own ability to shine. The understanding and working relationship between a manager and his/her assistant is key to forming a high performing productive team. The more a manager can trust and effectively delegate to their assistant, the more effective they become and the more empowered the assistant. It is the ultimate win-win situation for all. To help you and your assistant perform better than ever before, suggest your assistant attends the BizTech course on “A Winning Team: You & Your Manager”.


COURSE TOPICS

  • You & Your Manager: A Business Partnership

  • How you can contribute to your manager’s success

  • Anticipating your managers needs

  • Determine future goals and objectives together

  • Understand your manager’s work style

  • Reviewing your current responsibilities and those you think your manager could empower you to do

  • Mastering independent problem solving and decision making

  • Interpersonal skills to promote a positive outcome

  • Constructive criticism – giving and receiving … constructively!

  • Understanding appropriate assertiveness

  • Managing your manager

  • Balancing the demands of more than one manager

  • Organising a disorganised manager

  • Persuading your manager effectively and convincingly

  • Develop a position of increased influence with your manager

  • Maintaining your professional image

  • Improving feedback between you & your manager

  • The importance of keeping your manager informed

  • Learn to provide solutions and not just problems

  • Using initiative without overstepping boundaries

  • Exceeding expectations

  • Jointly identifying and agreeing your development needs

  • Improving your credibility

  • Making yourself indispensable to your manager

who should attend

  • General Administrators dealing with one or multiple managers

  • Admin Assistants and Project administrators

  • Administrative and support staff looking to get ahead

  • Personal Assistants and secretaries

  • Anyone wanting to improve their skills

outcomes

After attending this course attendees should be able to:

  • Promote the chances of career success for both you and your manager by forming a winning team!

  • Learn how to better meet the needs and expectations of your manager

  • Achieve more for yourself and your manager through a more effective working relationship

  • Be able to take on more responsibilities through a better understanding of your manager’s needs

take home tools

  • Training Manual & Electronic copy of study material

  • All delegates receive one month of telephonic support relating to course content

general


PROVISION OF THE COURSE BY BIZTECH INCLUDES

  • Dynamic and knowledgeable facilitators

  • Training File and a USB

  • Certificate of Attendance

  • Quality folder, notepad and pen

the venue

There is no restriction on location we have provided in-house training from Namibia to Namaqualand. We work with our clients to manage all the necessary logistics.

bbbee compliance

BizTech is BBBEE level 4 compliant. This means that we are a 100% contributor and companies investing money in training their staff through BizTech can also improve their own BBBEE scorecard. Not only does it offer an opportunity to improve your company's Skills Development BBBEE category, but you can also improve your BBBEE Preferential Procurement category. In each case your company will benefit 100% of the spend made.