Business ethics for PAs and Administrators

course overview

Many PAs and Administrators need to deal with an array of sensitive staff and HR related issues and it is extremely important for them, the company and their manager that the sensitivity, complexity and confidentiality of what they are working with is handled appropriately. Many people end up learning through trial and error or informal, hap-hazard on-the-job training but it would be better for all concerned if the knowledge and understanding are in place from the start. To ensure your PA can handle any situation with the competence and care it requires, BizTech is running a training programme called “Business Ethics for PAs and Administrators”.

The course covers the following key topics:

Important Business Processes to understand:

The Disciplinary Process:

• What’s involved in the process

• What is the PA/Administrator’s role in this

• Taking minutes at a disciplinary hearing – why is it important and what needs to be recorded?

• Keeping a poker face despite what transpires

• Issuing of notices for hearings

• The importance of confidentiality

• What happens if it goes to the CCMA?

• Best practice when working with pay slips

• Grievance Procedures, Complaints and the Disciplinary Code

• Dealing with Unions and Shop Stewards

• Injury on duty and Workman’s compensation

• Understanding Unemployment Insurance Forms

• Dealing with increase, bonus and promotion letters and information

• Confirming employment and reference letters – what’s allowed?

• Your company policies and Conditions of Employment

• The Basic Conditions of Employment Act

Leave:

• Health, medical certificates and confidentiality

• Family responsibility leave and discretion

• Dealing with maternity leave enquiries

• Leave and Personal Issues

Retrenchments:

• Understanding the retrenchment process

• Maintaining confidentiality and dealing with colleague enquiries

Recruitment:

• Understanding the process

• What needs to be kept, for how long and where

• What stays confidential and what can be discussed

• Collecting appropriate personal information after appointment

• Employee information and records

Workplace Ethics:

• What do you do if you are offered a bribe? How should you respond? Who should you tell?

• What do you do if you are asked to alter minutes to reflect an outcome different to that agreed at the meeting?

• Handling and recognizing conflicts of interest

• Receiving gifts and lunch invitations

• Directors and other confidential meetings

• What do you do if your manager or a colleague compromises your ethics?

• Following instructions blindly without consideration for ethics

• Dealing with staff queries of a sensitive nature

• Personal tasks requested by your manager

• Discussing sensitive issues with your manager

• Keeping your manager’s trust while maintaining good rapport with your colleagues

who should attend

• HR PAs, assistants and administrators

• PAs and administrators involved with sensitive or confidential issues and information

• Payroll administrators

• Anyone else involved in HR matters looking to improve their knowledge and understanding

outcomes

After attending this course attendees should be able to:

• Understand business processes so there are no surprises when you have to get involved

• Be familiar with sensitive information and situations

• Understand why confidentiality is important

• Learn how to handle difficult situations appropriately

take home tools

• Training Manual & CD

• All delegates receive one month of telephonic support relating to course content

general

COURSE DURATION

The course will take place over 2 days - 08:30 to 16:30 daily

COURSE FEES

R6 890.00 (excl. VAT) per delegate
( 5% discount for enrolment 2 weeks prior to course date. )

PROVISION OF THE COURSE BY BIZTECH INCLUDES

• Dynamic and knowledgeable facilitators

• Training File and a CD

• Certificate of Attendance

• High quality training venue

• Lunch and refreshments

• Parking

• Quality folder, notepad and pen

REGISTRATION DEADLINE

Registration Confirmation must be sent prior to the start of the scheduled course.

the venue

The course will take place at the AstroTech Conference Centre in Parktown, Johannesburg. 

The AstroTech Conference centre is in a gracious mansion in one of the most historic and beautiful areas of Johannesburg.

It is a high-end business focused conference centre with competitively priced packages, excellent facilities and top client service.

Close to major highways, airport and Johannesburg city centre, this state-of-the-art venue offers elegance, discretion, security and convenience with safe parking.

The course will be run from 08:30 to 16:30 daily.

Course venues will be confirmed prior to course commencement.

bbbee compliance

BizTech is BBBEE level 1 compliant. This means that we are a 135% contributor and companies investing money in training their staff through BizTech can also improve their own BBBEE scorecard. Not only does it offer an opportunity to improve your company's Skills Development BBBEE category, but you can also improve your BBBEE Preferential Procurement category. In each case your company will benefit 135% of the spend made.

terms and conditions

Upon receipt of your enrolment, a tax invoice will be processed and payment is required prior to the start of the scheduled course. Should course expectations not be met for any reason, delegates are given the opportunity to leave before lunch on the 1st day and receive a full refund of the course fee.

Cancellations:

A cancellation can only be confirmed if we are advised in writing at training@biztech.co.za 

For cancellations received more than one week prior to the course:
0% cancellation fee will apply.
For cancellations received less than ONE WEEK prior to the course:
50% cancellation fee will apply. 
For cancellations received within 24 hours of the course:
100% cancellation fee will apply.

Substitutes are welcome at no additional charge at any time prior to the course.

Postponements:
Requests to postpone course attendance must be received in writing at least three full working days prior to the course commencement. Should we not receive written confirmation within this period; the postponement will be subject to an additional fee of R 1,270 (excl VAT) per delegate.

All course postponements or programme exchanges need to be utilized within 6 months of the original course booking or the course fee will be forfeited.

Cancellations on postponements or exchanges are subject to the full course fee

Absent Delegates:
In the event that a delegate does not arrive for the course and no written cancellation has been received and confirmed, the full course fee will be payable

Presenters:
Should it be necessary, BizTech reserves the right to substitute the presenter.

Communication:
When a person registers on BizTech’s website, is registered on a BizTech course or sends an email to BizTech, that person consents to receiving communications electronically or otherwise by BizTech and/or its business partners

Disclaimer:
BizTech wish to advise that they will not be held responsible for any loss, damage or harm, direct, indirect, consequential or otherwise and howsoever arising that may be caused to any person or property during the providing of any services by BizTech to the client.