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Becoming the Best Accounts Administrator

Becoming the Best Team Secretary / Administrator

Becoming the Best Customer Service Professional

Becoming the Most Successful Salesperson

Business Ethics for PAs and Administrators

Business Writing: The Unwritten Rules

Create and Deliver Dynamic Business Presentations

Contact Centre / Call Centre Service Excellence

Effective Stock Control

Emotional Intelligence

Excel Dashboards

Finance for PAs and Administrators

Graphs, Statistics and Numerical Reporting for PAs and Administrators

Great Organisational Skills: Organise Yourself to Success!

Intermediate Excel

Innovation & Creative Thinking in the Workplace

Key Elements of Successful Newsletters

Let's Talk Business: Verbal Communication for the Business World

Macros and VBA for Excel: Unleash the Power in your PC

Management Skills for Supervisors

Managing Generation Y

Managing your Image and Business Etiquette

Managing Your Personal Finance

Mastering Minutes and Meeting Protocol

Mastering Time and Self Management: Become a High Achiever

Masterminding the Perfect Business Function or Event

Mastering Confidence, Influence and Assertiveness Skills

Practical Project Management for PAs and Administrators

Practical MS Office 2010 & 2013 Skills

Practical Skills for Office Managers/Team Leaders

Professional Problem Solving Techniques: Overcome any Workplace Challenge

Professional Switchboard, Reception and Frontline Skills

Successful Importing and Exporting

Social Intelligence

Stand-Out Presentation Preparation Skills for PAs

Technical Report Writing

The Complete PA: Step up and Stand out!

The National Credit Act

The Protection of Personal Information in Business and Government

The Relationship Edge: Creating High-Trust Client Relationships

The Secrets of Debt Collection Success

The Stand Out PA

The Total Team Leader

Time Management: Beat Work Overload and Achieve More!

Train the Trainer: How to Bring Training to Life

Trouble-free Travel Planning for PAs

MS Project for Effective Project Management

Word that Works: Create Professional Business Documents and Templates

Winning Ways: Persuade, Influence and Negotiate

Business ethics for PAs and Administrators

   

course overview

Available as in-house course only

Please contact us on 011 582 3333, or email training@biztech.co.za

Many PAs and Administrators need to deal with an array of sensitive staff and HR related issues and it is extremely important for them, the company and their manager that the sensitivity, complexity and confidentiality of what they are working with is handled appropriately. Many people end up learning through trial and error or informal, hap-hazard on-the-job training but it would be better for all concerned if the knowledge and understanding are in place from the start. To ensure your PA can handle any situation with the competence and care it requires, BizTech is running a training programme called “Business Ethics for PAs and Administrators”.

The course covers the following key topics:


Important Business Processes to understand:

 

The Disciplinary Process:

  • What’s involved in the process

  • What is the PA/Administrator’s role in this

  • Taking minutes at a disciplinary hearing – why is it important and what needs to be recorded?

  • Keeping a poker face despite what transpires

  • Issuing of notices for hearings

  • The importance of confidentiality

  • What happens if it goes to the CCMA?

  • Best practice when working with pay slips

  • Grievance Procedures, Complaints and the Disciplinary Code

  • Dealing with Unions and Shop Stewards

  • Injury on duty and Workman’s compensation

  • Understanding Unemployment Insurance Forms

  • Dealing with increase, bonus and promotion letters and information

  • Confirming employment and reference letters – what’s allowed?

  • Your company policies and Conditions of Employment

  • The Basic Conditions of Employment Act

Leave:

  • Health, medical certificates and confidentiality

  • Family responsibility leave and discretion

  • Dealing with maternity leave enquiries

  • Leave and Personal Issues

Retrenchments:

  • Understanding the retrenchment process

  • Maintaining confidentiality and dealing with colleague enquiries

Recruitment:

  • Understanding the process

  • What needs to be kept, for how long and where

  • What stays confidential and what can be discussed

  • Collecting appropriate personal information after appointment

  • Employee information and records

 

Workplace Ethics:

  • What do you do if you are offered a bribe? How should you respond? Who should you tell?

  • What do you do if you are asked to alter minutes to reflect an outcome different to that agreed at the meeting?

  • Handling and recognizing conflicts of interest

  • Receiving gifts and lunch invitations

  • Directors and other confidential meetings

  • What do you do if your manager or a colleague compromises your ethics?

  • Following instructions blindly without consideration for ethics

  • Dealing with staff queries of a sensitive nature

  • Personal tasks requested by your manager

  • Discussing sensitive issues with your manager

  • Keeping your manager’s trust while maintaining good rapport with your colleagues

who should attend

  • HR PAs, assistants and administrators

  • PAs and administrators involved with sensitive or confidential issues and information

  • Payroll administrators

  • Anyone else involved in HR matters looking to improve their knowledge and understanding

outcomes

After attending this course attendees should be able to:

  • Understand business processes so there are no surprises when you have to get involved

  • Be familiar with sensitive information and situations

  • Understand why confidentiality is important

  • Learn how to handle difficult situations appropriately

take home tools

  • Training Manual & Electronic copy of study material

  • All delegates receive one month of telephonic support relating to course content

general


PROVISION OF THE COURSE BY BIZTECH INCLUDES

  • Dynamic and knowledgeable facilitators

  • Training File and a USB

  • Certificate of Attendance

  • Quality folder, notepad and pen

the venue

There is no restriction on location – we have provided in-house training from Namibia to Namaqualand. We work with our clients to manage all the necessary logistics.


bbbee compliance

BizTech is BBBEE level 4 compliant. This means that we are a 100% contributor and companies investing money in training their staff through BizTech can also improve their own BBBEE scorecard. Not only does it offer an opportunity to improve your company's Skills Development BBBEE category, but you can also improve your BBBEE Preferential Procurement category. In each case your company will benefit 100% of the spend made.