Becoming the Best Team
Secretary /Administrator 

course overview

The role of the secretary is undergoing constant evolution, and one of the latest trends is the emergence of the Team Secretary or Administrator.  Managing and organising the administrative affairs of an entire team of executives, sales people, or other departmental groups, takes a special individual, with an enthusiastic, confident nature, combined with trustworthiness and initiative, who enjoys working in a bustling, pressurised environment.  To help your team secretary or administrator develop or enhance these vital qualities, BizTech is presenting a course on “Becoming the Best Team Secretary/Administrator”.

The course will cover the following key topics:

Appreciating your pivotal role in your team

• The ‘must-have’ qualities of the ultimate team secretary/administrator

• Understanding the different types of team players, and how to work with their strengths and weaknesses

• Everything goes through you: the central link

• Diplomatically balancing the needs of your team members

• Learn ways to diffuse conflict calmly

• Using influencing skills to gain team cooperation

• Managing confidential matters with discretion

Organising your team (and yourself)

• How to set up systems and processes to manage the team’s administrative workload (and your own!)

• Multiple calendar control: some expert tips to keep it all straight

• Working with a global or national team: conference calls, meetings, time zones and travel arrangements

• Learn top level prioritising skills to manage team and individual deadlines and agendas

• Workshop principles and resources for managing complex team travel arrangements

• Planning meetings, functions and events for your team

Handling the unique demands of your role

• Assertiveness skills: knowing your rights and your value

• Self-help for dealing with stress in work and in life: how to keep your head when all around you are losing theirs

• Advanced interpersonal communication skills, including problem solving and decision making

• Equity, ethics and teaching your team to trust in you

• Workshop creative and fun team-building exercises and ideas to take back to your management

• Continuous self-development to build your confidence
   

who should attend

• Secretaries and administrators entering a team environment

• Team Secretaries/administrators with multiple managers

• Departmental secretaries/administrators

• Personal Assistants supporting two or more executives

• Office Managers who coordinate administrative support

outcomes

After attending this course attendees should be able to:

• Balance the demands and prioritise the needs of your team

• Organise your workplace and your team for maximum administrative efficiency and cost-effectiveness

• Understand group dynamics and how to prevent and minimise team conflict

• Build team spirit and instill a desire for excellence in your team

• Utilise the ‘best practice’ solutions to common problems discovered by sharing your experiences with your peers

• Become an ambassador for your team within your organisation and the outside world

take home tools

• Training Manual & CD

• All delegates receive one month of telephonic support relating to course content

general

COURSE DURATION
The course will take place over 2 days - 08:30 to 16:30 daily

COURSE FEES
R6 380.00 (excl. VAT) per delegate
( 5% discount for enrolment 2 weeks prior to course date. )

PROVISION OF THE COURSE BY BIZTECH INCLUDES:

• Dynamic and knowledgeable facilitators

• Training File and a CD

• Certificate of Attendance

• High quality training venue

• Lunch and refreshments

• Parking

• Quality folder, notepad and pen

REGISTRATION DEADLINE
Registration Confirmation must be sent prior to the start of the scheduled course.

the venue

The course will take place at the AstroTech Conference Centre in Parktown, Johannesburg. 

The AstroTech Conference centre is in a gracious mansion in one of the most historic and beautiful areas of Johannesburg.

It is a high-end business focused conference centre with competitively priced packages, excellent facilities and top client service.

Close to major highways, airport and Johannesburg city centre, this state-of-the-art venue offers elegance, discretion, security and convenience with safe parking.

The course will be run from 08:30 to 16:30 daily.

Course venues will be confirmed prior to course commencement.

bbbee compliance

BizTech is BBBEE level 1 compliant. This means that we are a 135% contributor and companies investing money in training their staff through BizTech can also improve their own BBBEE scorecard. Not only does it offer an opportunity to improve your company's Skills Development BBBEE category, but you can also improve your BBBEE Preferential Procurement category. In each case your company will benefit 100% of the spend made.

terms and conditions

Should course expectations not be met for any reason, delegates are given the opportunity to leave before lunch on the 1st day and receive a full refund of the course fee.

Cancellations:
A cancellation can only be confirmed if we are advised in writing at training@biztech.co.za
For cancellations received more than one week prior to the course:
          0% cancellation fee will apply.
For cancellations received less than ONE WEEK prior to the course:
          50% cancellation fee will apply. 
For cancellations received within 24 hours of the course:
         100% cancellation fee will apply.

Substitutes are welcome at no additional charge at any time prior to the course.

Postponements:
Requests to postpone course attendance must be received in writing at least three full working days prior to the course commencement. Should we not receive written confirmation within this period; the postponement will be subject to an additional fee of R1,000 (excl VAT) per delegate.

All course postponements or programme exchanges need to be utilized within 6 months of the original course booking or the course fee will be forfeited.

Cancellations on postponements or exchanges are subject to the full course fee

Absent Delegates:
In the event that a delegate does not arrive for the course and no written cancellation has been received and confirmed, the full course fee will be payable

Presenters:
Should it be necessary, BizTech reserves the right to substitute the presenter.

Communication:
When a person registers on BizTech’s website, is registered on a BizTech course or sends an email to BizTech, that person consents to receiving communications electronically or otherwise by BizTech and/or its business partners

Disclaimer:
BizTech wish to advise that they will not be held responsible for any loss, damage or harm, direct, indirect, consequential or otherwise and howsoever arising that may be caused to any person or property during the providing of any services by BizTech to the client.