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Becoming the Best Accounts Administrator

Becoming the Best Team Secretary / Administrator

Becoming the Best Customer Service Professional

Becoming the Most Successful Salesperson

Business Ethics for PAs and Administrators

Business Writing: The Unwritten Rules

Create and Deliver Dynamic Business Presentations

Contact Centre / Call Centre Service Excellence

Effective Stock Control

Emotional Intelligence

Excel Dashboards

Finance for PAs and Administrators

Graphs, Statistics and Numerical Reporting for PAs and Administrators

Great Organisational Skills: Organise Yourself to Success!

Intermediate Excel

Innovation & Creative Thinking in the Workplace

Key Elements of Successful Newsletters

Let's Talk Business: Verbal Communication for the Business World

Macros and VBA for Excel: Unleash the Power in your PC

Management Skills for Supervisors

Managing Generation Y

Managing your Image and Business Etiquette

Managing Your Personal Finance

Mastering Minutes and Meeting Protocol

Mastering Time and Self Management: Become a High Achiever

Masterminding the Perfect Business Function or Event

Mastering Confidence, Influence and Assertiveness Skills

Practical Project Management for PAs and Administrators

Practical MS Office 2010 & 2013 Skills

Practical Skills for Office Managers/Team Leaders

Professional Problem Solving Techniques: Overcome any Workplace Challenge

Professional Switchboard, Reception and Frontline Skills

Successful Importing and Exporting

Social Intelligence

Stand-Out Presentation Preparation Skills for PAs

Technical Report Writing

The Complete PA: Step up and Stand out!

The National Credit Act

The Protection of Personal Information in Business and Government

The Relationship Edge: Creating High-Trust Client Relationships

The Secrets of Debt Collection Success

The Stand Out PA

The Total Team Leader

Time Management: Beat Work Overload and Achieve More!

Train the Trainer: How to Bring Training to Life

Trouble-free Travel Planning for PAs

MS Project for Effective Project Management

Word that Works: Create Professional Business Documents and Templates

Winning Ways: Persuade, Influence and Negotiate

Becoming the Best Team
Secretary /Administrator 

   

course overview

Available as in-house course only

Please contact us on 011 582 3333, or email training@biztech.co.za

The role of the secretary is undergoing constant evolution, and one of the latest trends is the emergence of the Team Secretary or Administrator.  Managing and organising the administrative affairs of an entire team of executives, sales people, or other departmental groups, takes a special individual, with an enthusiastic, confident nature, combined with trustworthiness and initiative, who enjoys working in a bustling, pressurised environment.  To help your team secretary or administrator develop or enhance these vital qualities, BizTech is presenting a course on “Becoming the Best Team Secretary/Administrator”.

The course will cover the following key topics:

Appreciating your pivotal role in your team

  • The ‘must-have’ qualities of the ultimate team secretary/administrator

  • Understanding the different types of team players, and how to work with their strengths and weaknesses

  • Everything goes through you: the central link

  • Diplomatically balancing the needs of your team members

  • Learn ways to diffuse conflict calmly

  • Using influencing skills to gain team cooperation

  • Managing confidential matters with discretion

Organising your team (and yourself)

  • How to set up systems and processes to manage the team’s administrative workload (and your own!)

  • Multiple calendar control: some expert tips to keep it all straight

  • Working with a global or national team: conference calls, meetings, time zones and travel arrangements

  • Learn top level prioritising skills to manage team and individual deadlines and agendas

  • Workshop principles and resources for managing complex team travel arrangements

  • Planning meetings, functions and events for your team

Handling the unique demands of your role

  • Assertiveness skills: knowing your rights and your value

  • Self-help for dealing with stress in work and in life: how to keep your head when all around you are losing theirs

  • Advanced interpersonal communication skills, including problem solving and decision making

  • Equity, ethics and teaching your team to trust in you

  • Workshop creative and fun team-building exercises and ideas to take back to your management

  • Continuous self-development to build your confidence
     

who should attend

  • Secretaries and administrators entering a team environment

  • Team Secretaries/administrators with multiple managers

  • Departmental secretaries/administrators

  • Personal Assistants supporting two or more executives

  • Office Managers who coordinate administrative support

outcomes

After attending this course attendees should be able to:

  • Balance the demands and prioritise the needs of your team

  • Organise your workplace and your team for maximum administrative efficiency and cost-effectiveness

  • Understand group dynamics and how to prevent and minimise team conflict

  • Build team spirit and instill a desire for excellence in your team

  • Utilise the ‘best practice’ solutions to common problems discovered by sharing your experiences with your peers

  • Become an ambassador for your team within your organisation and the outside world

take home tools

  • Training Manual & Electronic copy of study material

  • All delegates receive one month of telephonic support relating to course content

general


PROVISION OF THE COURSE BY BIZTECH INCLUDES

  • Dynamic and knowledgeable facilitators

  • Training File and a USB

  • Certificate of Attendance

  • Quality folder, notepad and pen

bbbee compliance

BizTech is BBBEE level 4 compliant. This means that we are a 100% contributor and companies investing money in training their staff through BizTech can also improve their own BBBEE scorecard. Not only does it offer an opportunity to improve your company's Skills Development BBBEE category, but you can also improve your BBBEE Preferential Procurement category. In each case your company will benefit 100% of the spend made.