Becoming the Best Team
Secretary /Administrator 

course overview

The role of the secretary is undergoing constant evolution, and one of the latest trends is the emergence of the Team Secretary or Administrator.  Managing and organising the administrative affairs of an entire team of executives, sales people, or other departmental groups, takes a special individual, with an enthusiastic, confident nature, combined with trustworthiness and initiative, who enjoys working in a bustling, pressurised environment.  To help your team secretary or administrator develop or enhance these vital qualities, BizTech is presenting a course on “Becoming the Best Team Secretary/Administrator”.

The course will cover the following key topics:

Appreciating your pivotal role in your team

• The ‘must-have’ qualities of the ultimate team secretary/administrator

• Understanding the different types of team players, and how to work with their strengths and weaknesses

• Everything goes through you: the central link

• Diplomatically balancing the needs of your team members

• Learn ways to diffuse conflict calmly

• Using influencing skills to gain team cooperation

• Managing confidential matters with discretion

Organising your team (and yourself)

• How to set up systems and processes to manage the team’s administrative workload (and your own!)

• Multiple calendar control: some expert tips to keep it all straight

• Working with a global or national team: conference calls, meetings, time zones and travel arrangements

• Learn top level prioritising skills to manage team and individual deadlines and agendas

• Workshop principles and resources for managing complex team travel arrangements

• Planning meetings, functions and events for your team

Handling the unique demands of your role

• Assertiveness skills: knowing your rights and your value

• Self-help for dealing with stress in work and in life: how to keep your head when all around you are losing theirs

• Advanced interpersonal communication skills, including problem solving and decision making

• Equity, ethics and teaching your team to trust in you

• Workshop creative and fun team-building exercises and ideas to take back to your management

• Continuous self-development to build your confidence
   

who should attend

• Secretaries and administrators entering a team environment

• Team Secretaries/administrators with multiple managers

• Departmental secretaries/administrators

• Personal Assistants supporting two or more executives

• Office Managers who coordinate administrative support

outcomes

After attending this course attendees should be able to:

• Balance the demands and prioritise the needs of your team

• Organise your workplace and your team for maximum administrative efficiency and cost-effectiveness

• Understand group dynamics and how to prevent and minimise team conflict

• Build team spirit and instill a desire for excellence in your team

• Utilise the ‘best practice’ solutions to common problems discovered by sharing your experiences with your peers

• Become an ambassador for your team within your organisation and the outside world

take home tools

• Training Manual & CD

• All delegates receive one month of telephonic support relating to course content

general

COURSE DURATION

The course will take place over 2 days - 08:30 to 16:30 daily

COURSE FEES

R7 380.00 (excl. VAT) per delegate
(5% discount for enrolment 2 weeks prior to course date)

REGISTRATION DEADLINE

Registration Confirmation must be sent prior to the start of the scheduled course.

the venue

The course will take place at the AstroTech Conference Centre in Parktown, Johannesburg. 

The AstroTech Conference centre is in a gracious mansion in one of the most historic and beautiful areas of Johannesburg.

It is a high-end business focused conference centre with competitively priced packages, excellent facilities and top client service.

Close to major highways, airport and Johannesburg city centre, this state-of-the-art venue offers elegance, discretion, security and convenience with safe parking.

Course venues will be confirmed prior to course commencement.

bbbee compliance

BizTech is BBBEE Level 1 compliant. This means that we are a 135% contributor and companies investing money in training their staff through BizTech can also improve their own BBBEE scorecard. Not only does it offer an opportunity to improve your company's Skills Development BBBEE category, but you can also improve your BBBEE Preferential Procurement category. In each case your company will benefit 135% of the spend made.