E-Updates
Receive regular training updates

A Winning Team: You & Your Manager

B-BBEE - The New Codes of Practice

B-BBEE Fronting

Becoming the Best Accounts Administrator

Becoming the Best Team Secretary / Administrator

Becoming the Best Customer Service Professional

Becoming the Most Successful Salesperson

Business Ethics for PAs and Administrators

Business Writing: The Unwritten Rules

Create and Deliver Dynamic Business Presentations

Contact Centre / Call Centre Service Excellence

Effective Stock Control

Emotional Intelligence

Excel Dashboards

Finance for PAs and Administrators

Graphs, Statistics and Numerical Reporting for PAs and Administrators

Great Organisational Skills: Organise Yourself to Success!

Intermediate Excel

Innovation & Creative Thinking in the Workplace

Key Elements of Successful Newsletters

Let's Talk Business: Verbal Communication for the Business World

Macros and VBA for Excel: Unleash the Power in your PC

Management Skills for Supervisors

Managing Generation Y

Managing your Image and Business Etiquette

Managing Your Personal Finance

Mastering Minutes and Meeting Protocol

Mastering Time and Self Management: Become a High Achiever

Masterminding the Perfect Business Function or Event

Mastering Confidence, Influence and Assertiveness Skills

Practical Project Management for PAs and Administrators

Practical MS Office 2010 & 2013 Skills

Practical Skills for Office Managers/Team Leaders

Professional Problem Solving Techniques: Overcome any Workplace Challenge

Professional Switchboard, Reception and Frontline Skills

Successful Importing and Exporting

Social Intelligence

Stand-Out Presentation Preparation Skills for PAs

Technical Report Writing

The Complete PA: Step up and Stand out!

The National Credit Act

The Protection of Personal Information in Business and Government

The Relationship Edge: Creating High-Trust Client Relationships

The Secrets of Debt Collection Success

The Stand Out PA

The Total Team Leader

Time Management: Beat Work Overload and Achieve More!

Train the Trainer: How to Bring Training to Life

Trouble-free Travel Planning for PAs

MS Project for Effective Project Management

Word that Works: Create Professional Business Documents and Templates

Winning Ways: Persuade, Influence and Negotiate

Emotional Intelligence

   

course overview

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

5-6 November 2018

25-26 March 2019

8-9 July 2019

11-12 November 2019

It is said that IQ gets you hired and EQ gets you promoted!

A high-level of emotional intelligence is what gives you that extra quality that enables you to shine in both life and the workplace.

So why not give yourself the opportunity to perform at your peak and attend our training course on Emotional Intelligence.

The course covers the following topics:

  • The impact of Emotional Intelligence on Life & Work

  • Understanding your Personal Strengths & Weaknesses

  • The importance of Self-awareness & Mindfulness

  • Dealing calmly with Conflict situations, Difficult people and Stressful times

  • Being zealous without being offensive!

  • Emotional responses and their impact on the Organisation & others

  • Using EQ to understand what others are thinking

  • Communicating assertively

  • Working with people you don't like

  • How to have positive productive conflict

  • Discovering why people do the things they do


who should attend

  • Anyone wanting to develop their EQ

  • Anyone wanting to develop their interpersonal skills

  • Managers that need to deal with conflict situations and manage people

  • Those looking to improve their networking ability

outcomes

After attending this course you should be able to:

  • Manage your and your colleagues emotions better for improved performance

  • Better achieve success in the workplace and life

  • Better achieve your goals

  • Understand your role in your future

  • Better deal with difficult situations

take home tools

  • Training Manual & Electronic copy of study material

  • All delegates receive one month of telephonic support relating to course content

general


PROVISION OF THE COURSE BY BIZTECH INCLUDES

  • Dynamic and knowledgeable facilitators

  • Training File and a USB

  • Certificate of Attendance

  • Quality folder, notepad and pen

COURSE DURATION

The course will take place over 2 days - 08:30 to 16:30 daily

 

REGISTRATION DEADLINE

Registration Confirmation must be sent prior to the start of the scheduled course.

bbbee compliance

BizTech is BBBEE level 4 compliant. This means that we are a 100% contributor and companies investing money in training their staff through BizTech can also improve their own BBBEE scorecard. Not only does it offer an opportunity to improve your company's Skills Development BBBEE category, but you can also improve your BBBEE Preferential Procurement category. In each case your company will benefit 100% of the spend made.