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Becoming the Best Customer Service Professional

Becoming the Most Successful Salesperson

Business Ethics for PAs and Administrators

Business Writing: The Unwritten Rules

Create and Deliver Dynamic Business Presentations

Contact Centre / Call Centre Service Excellence

Effective Stock Control

Finance for PAs and Administrators

Graphs, Statistics and Numerical Reporting for PAs and Administrators

Great Organisational Skills: Organise Yourself to Success!

Key Elements of Successful Newsletters

Let's Talk Business: Verbal Communication for the Business World

Managing your Image and Business Etiquette

Mastering Minutes and Meeting Protocol

Mastering Time and Self Management: Become a High Achiever

Masterminding the Perfect Business Function or Event

Mastering Confidence, Influence and Assertiveness Skills

Mastering Wealth Creation and Dealing with Debt

Practical Project Management for PAs and Administrators

Practical MS Office 2007 Skills

Practical Skills for Office Managers/Team Leaders

Professional Problem Solving Techniques: Overcome any Workplace Challenge

Professional Switchboard, Reception and Frontline Skills

Stand-Out Presentation Preparation Skills for PAs

The Complete PA: Step up and Stand out!

The National Credit Act

The PA MBA

The Secrets of Debt Collection Success

The Total Team Leader

Time Management: Beat Work Overload and Achieve More!

Trouble-free Travel Planning for PAs

Word that Works: Create Professional Business Documents and Templates

Winning Ways: Persuade, Influence and Negotiate

Effective stock control

   

course overview


18 - 19 October 2010

06 - 07 December 2010

Good stock control is vital to any organization. The impact on working capital, cash flow and shrinkage are just a few of the advantages.

To ensure your company's stock is being effectively managed, BizTech is running a training course "Effective Stock Control" which covers the following key topics:

  • Stocktaking and stock control

  • Storekeeping Functions, Tasks and Responsibilities

  • Stock Control Systems

  • Record Keeping

  • Categorisation of Inventory

  • Purchasing, Re-order Levels and Reserve Stock

  • Stores Layout and Design

  • Expiry Dates and Damaged Stock

  • Stock Counts and Accuracy

  • Counting Methods

  • Treatment of Discrepancies

  • Checking the Quality of Deliveries

  • Checking Suppliers Invoices and Delivery Notes

  • Signing in and out

  • Ordering and Tracking Inventory

  • Types of Stock take Documentation

  • How much to order

  • Forecasting future demands

  • Demand, Trends and Seasonal variations

  • When to order

  • Re-Order Levels

  • Managing Lead times

  • Just-in-time (J.I.T) Method

  • Controlling of Return and Back Orders

  • Security of Stock and Stores

  • Explain the effect of Shrinkage and Losses

  • Being assertive and controlling access

  • Customer Service

  • Health and Safety Requirements

  • Standards and Ethics in stores

  • Time Management in stores

  • Dealing with internal / external customers efficiently

  • Body Language and Attitude

  • The Effect of stock control on Working Capital and Cash Flow

who should attend

  • Stock control officers

  • Administrators responsible for office stock

  • PAs in charge of stationery

  • Stores administrators

  • Anyone else involved in stock control

outcomes

After attending this course attendees should:

  • Understand how stock systems and stock control works

  • Understand the impact of poor stock control

  • Know why documentation is important

  • Understand the importance of safety and security of the store/warehouse

take home tools

  • Training Manual & CD

  • All delegates receive one month of telephonic support relating to course content

general

COURSE DURATION

The course will take place over 2 days - 08:30 to 16:30 daily

COURSE FEES

R6 890.00 (excl. VAT) per delegate
( 5% discount for enrolment 2 weeks prior to course date. )

PROVISION OF THE COURSE BY BIZTECH INCLUDES

  • Dynamic and knowledgeable facilitators

  • Training File and a CD

  • Certificate of Attendance

  • High quality training venue

  • Lunch and refreshments

  • Parking

  • Quality folder, notepad and pen

REGISTRATION DEADLINE

Registration Confirmation must be sent prior to the start of the scheduled course.

the venue

 

The course will take place at the AstroTech Conference Centre in Parktown, Johannesburg. 

The AstroTech Conference centre is in a gracious mansion in one of the most historic and beautiful areas of Johannesburg.

It is a high-end business focused conference centre with competitively priced packages, excellent facilities and top client service.

Close to major highways, airport and Johannesburg city centre, this state-of-the-art venue offers elegance, discretion, security and convenience with safe parking.

The course will be run from 08:30 to 16:30 daily.

Course venues will be confirmed prior to course commencement.


bbbee compliance

BizTech is BBBEE level 1 compliant. This means that we are a 135% contributor and companies investing money in training their staff through BizTech can also improve their own BBBEE scorecard. Not only does it offer an opportunity to improve your company's Skills Development BBBEE category, but you can also improve your BBBEE Preferential Procurement category. In each case your company will benefit 135% of the spend made.

terms and conditions

Upon receipt of your enrolment, a tax invoice will be processed and payment is required prior to the start of the scheduled course. Should course expectations not be met for any reason, delegates are given the opportunity to leave before lunch on the 1st day and receive a full refund of the course fee.

Cancellations:

A cancellation can only be confirmed if we are advised in writing at training@biztech.co.za 

For cancellations received more than one week prior to the course:
0% cancellation fee will apply.
For cancellations received less than ONE WEEK prior to the course:
50% cancellation fee will apply. 
For cancellations received within 24 hours of the course:
100% cancellation fee will apply.

Substitutes are welcome at no additional charge at any time prior to the course.

Postponements:
Requests to postpone course attendance must be received in writing at least three full working days prior to the course commencement. Should we not receive written confirmation within this period; the postponement will be subject to an additional fee of R 1,270 (excl VAT) per delegate.

All course postponements or programme exchanges need to be utilized within 6 months of the original course booking or the course fee will be forfeited.

Cancellations on postponements or exchanges are subject to the full course fee

Absent Delegates:
In the event that a delegate does not arrive for the course and no written cancellation has been received and confirmed, the full course fee will be payable

Presenters:
Should it be necessary, BizTech reserves the right to substitute the presenter.

Communication:
When a person registers on BizTech’s website, is registered on a BizTech course or sends an email to BizTech, that person consents to receiving communications electronically or otherwise by BizTech and/or its business partners

Disclaimer:
BizTech wish to advise that they will not be held responsible for any loss, damage or harm, direct, indirect, consequential or otherwise and howsoever arising that may be caused to any person or property during the providing of any services by BizTech to the client.