Professional Problem Solving Techniques: Overcome any Workplace Challenge

course overview

Sometimes we allow problems to paralyse us, instead of recognising that they are most often levers for development, innovation and new ideas.

With the right skills, a problem is merely a challenge disguising an opportunity waiting to be discovered.

Some people have a natural ability when it comes to finding solutions and making the right decisions, but many of us need some help in unraveling the complexities of possible consequences, and choosing the right solution in diverse circumstances.  To help equip delegates with the skills to identify practical solutions to any eventuality, BizTech is offering this training course which covers the following topics:

REASONABLE RISKS VERSUS CATASTROPHIC CONSEQUENCES

• Identifying all options available

• Working out ‘worst case scenarios’
  

• Tips for assessing, weighing-up, and discarding alternatives
  

• Appropriate decision making: knowing when to take direct accountability and when it is right to refer up the line
  

• Presenting alternative and workable solutions as recommendations
  

• Keeping a professional balance: win – win solutions

‘OUT OF THE BOX’ THINKING

• Use rules as tools: Don’t be a slave to your procedures
  

• Root cause analysis to prevent recurrence
  

• Avoid repeat mistakes through systems and processes
  

• Viewing problems as opportunities
  

• Lateral thinking techniques to generate unexpected options
  

• Principles of logic: being reasonable and staying rational
  

• Integrity, ethics and principles: doing the right thing

DEVELOPING A STRONG SOLUTION FOCUS

• Dealing with the real problem and not just the emotions around it
  

• Accepting personal responsibility, and meaning it!
  

• Don’t get defensive: avoid shaming and blaming
  

• Proactive problem solving and solution generation
  

• Timing is everything: knowing when to act
  

• Communication is key: keeping all stakeholders informed and in the loop

who should attend

• All administrative personnel who want to solve problems and generate solutions independently
  

• Customer service contact people who will always need to find better solutions
  

• Sales, marketing and accounts assistants who want to be more efficient and proactive
  

• Personal Assistants and secretaries wanting to improve their effectiveness
  

• Recent graduates who have newly entered the corporate world
  

• Anyone else who can benefit from improved decision making
  

outcomes

take home tools

• Training Manual & CD

• All delegates receive one month of telephonic support relating to course content

general

COURSE DURATION

The course will take place over 2 days - 08:30 to 16:30 daily

COURSE FEES

R6 050.00 (excl. VAT) per delegate
( 5% discount for enrolment 2 weeks prior to course date. )

PROVISION OF THE COURSE BY BIZTECH INCLUDES

• Dynamic and knowledgeable facilitators

• Training File and a CD

• Certificate of Attendance

• High quality training venue

• Lunch and refreshments

• Parking

• Quality folder, notepad and pen

REGISTRATION DEADLINE

Registration Confirmation must be sent prior to the start of the scheduled course.
 

the venue

The course will take place at the AstroTech Conference Centre in Parktown, Johannesburg. 

The AstroTech Conference centre is in a gracious mansion in one of the most historic and beautiful areas of Johannesburg.

It is a high-end business focused conference centre with competitively priced packages, excellent facilities and top client service.

Close to major highways, airport and Johannesburg city centre, this state-of-the-art venue offers elegance, discretion, security and convenience with safe parking.

The course will be run from 08:30 to 16:30 daily.

Course venues will be confirmed prior to course commencement.

bbbee compliance

BizTech is BBBEE level 1 compliant. This means that we are a 135% contributor and companies investing money in training their staff through BizTech can also improve their own BBBEE scorecard. Not only does it offer an opportunity to improve your company's Skills Development BBBEE category, but you can also improve your BBBEE Preferential Procurement category. In each case your company will benefit 135% of the spend made.

terms and conditions

Should course expectations not be met for any reason, delegates are given the opportunity to leave before lunch on the 1st day and receive a full refund of the course fee.

Cancellations:
A cancellation can only be confirmed if we are advised in writing at training@biztech.co.za
For cancellations received more than one week prior to the course:
          0% cancellation fee will apply.
For cancellations received less than ONE WEEK prior to the course:
          50% cancellation fee will apply. 
For cancellations received within 24 hours of the course:
         100% cancellation fee will apply.

Substitutes are welcome at no additional charge at any time prior to the course.

Postponements:
Requests to postpone course attendance must be received in writing at least three full working days prior to the course commencement. Should we not receive written confirmation within this period; the postponement will be subject to an additional fee of R 1,000 (excl VAT) per delegate.

All course postponements or programme exchanges need to be utilized within 6 months of the original course booking or the course fee will be forfeited.

Cancellations on postponements or exchanges are subject to the full course fee

Absent Delegates:
In the event that a delegate does not arrive for the course and no written cancellation has been received and confirmed, the full course fee will be payable

Presenters:
Should it be necessary, BizTech reserves the right to substitute the presenter.

Communication:
When a person registers on BizTech’s website, is registered on a BizTech course or sends an email to BizTech, that person consents to receiving communications electronically or otherwise by BizTech and/or its business partners

Disclaimer:
BizTech wish to advise that they will not be held responsible for any loss, damage or harm, direct, indirect, consequential or otherwise and howsoever arising that may be caused to any person or property during the providing of any services by BizTech to the client.