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Professional Problem Solving
Techniques: Overcome any Workplace Challenge |
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 course overview |
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Sometimes we allow problems to paralyse us,
instead of recognising that they are most often
levers for development, innovation and new
ideas.
With the right skills, a problem is merely a
challenge disguising an opportunity waiting to
be discovered.
Some people have a natural ability when it comes
to finding solutions and making the right
decisions, but many of us need some help in
unraveling the complexities of possible
consequences, and choosing the right solution in
diverse circumstances. To help equip
delegates with the skills to identify practical
solutions to any eventuality, BizTech is
offering this training course which covers the
following topics:
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REASONABLE RISKS VERSUS CATASTROPHIC CONSEQUENCES
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Identifying all options available
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Working out ‘worst case scenarios’
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Tips for assessing, weighing-up, and discarding alternatives
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Appropriate decision making: knowing when to take direct accountability and when it is right to refer up the line
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Presenting alternative and workable solutions as recommendations
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Keeping a professional balance: win – win solutions
‘OUT OF THE BOX’ THINKING
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Use rules as tools: Don’t be a slave to your procedures
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Root cause analysis to prevent recurrence
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Avoid repeat mistakes through systems and processes
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Viewing problems as opportunities
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Lateral thinking techniques to generate unexpected options
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Principles of logic: being reasonable and staying rational
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Integrity, ethics and principles: doing the right thing
DEVELOPING A STRONG SOLUTION FOCUS
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Dealing with the real problem and not just the emotions around it
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Accepting personal responsibility, and meaning it!
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Don’t get defensive: avoid shaming and blaming
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Proactive problem solving and solution generation
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Timing is everything: knowing when to act
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Communication is key: keeping all stakeholders informed and in the loop
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who should attend |
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All administrative personnel who want to solve problems and generate solutions independently
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Customer service contact people who will always need to find better solutions
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Sales, marketing and accounts assistants who want to be more efficient and proactive
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Personal Assistants and secretaries wanting to improve their effectiveness
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Recent graduates who have newly entered the corporate world
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Anyone else who can benefit from improved decision making
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outcomes |
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After
attending this course attendees should be able to:
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After attending this course, you should be able to:
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Analyse any workplace problem and identify options for successful resolution
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Apply a proven step-by-step resolution methodology to each and every problem you encounter
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Demonstrate a proactive approach in tackling all obstacles
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Improve relationships with colleagues and customers through a deeper understanding of empathy and responsiveness
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Help your management achieve their key deliverables by enabling them to delegate to you with confidence
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Be trusted to handle crises and complaints professionally, with little supervision, paving the way for your future promotion!
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take home tools |
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general |
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PROVISION OF THE COURSE BY BIZTECH INCLUDES
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Dynamic and knowledgeable facilitators
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Training File and a CD
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Certificate of Attendance
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Quality folder, notepad and pen
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the venue |
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There is no restriction on location – we have
provided in-house training from Namibia to
Namaqualand. We work with our clients to manage all
the necessary logistics. |
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bbbee compliance |
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BizTech is BBBEE level 1 compliant. This means that
we are a 135% contributor and companies investing
money in training their staff through BizTech can
also improve their own BBBEE scorecard. Not only
does it offer an opportunity to improve your
company's Skills Development BBBEE category, but you
can also improve your BBBEE Preferential Procurement
category. In each case your company will benefit
135% of the spend made.
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