Management skills for supervisors

course overview

Supervisors have the difficult role of balancing the needs of their team with the requirements of management. Without a good supervisor the performance of the entire team suffers. So if you want to make sure that you are getting the most from your teams, make sure that your supervisors have the training that they need to bring out the best in their team. To assist in this regard BizTech is running a training course called "Management Skills for Supervisors".

The course covers the following key topics:

• How to build credibility and trust with staff and management

• Adjusting personal behavioural styles to build better working relationships

• Decision-making tools for effective leadership

• Making decisions confidently even if your decisions are unpopular

• Initiative and Problem Solving

• Ensuring confidentiality

• Delegating tasks and responsibilities

• Setting realistic goals and targets

• Coaching, mentoring and how to give constructive feedback

• Managing your own time effectively and helping others to do the same

• How to deal with issues instead of emotions

• Strategies to deal with hostility, complaints and laziness

• Achieving results through people

• Helping your team become self-reliant achievers

• Setting standards and KPIs

• Effectively run team meetings

• Knowing when and how to use different feedback techniques

• Understanding the importance of good communication with your team as a whole and individually

• Understand labour legislation relevant to your function as a supervisor

• Performance discussions that result in changed behaviour and enhanced productivity

• Techniques for dealing with uncomfortable and challenging situations

• Techniques and strategies to manage time and schedule workload

• Recognising and rewarding performance that meets and exceeds expectations

who should attend

• Newly appointed Supervisors or Team Leaders

• Supervisors or Team Leaders who want to improve their skills

• First line Managers and Support Staff with potential for promotion

• Anyone interested in improving supervisory skills or taking on a role requiring supervision of others

outcomes

take home tools

• Training Manual & CD

• All delegates receive one month of telephonic support relating to course content

general

COURSE DURATION

The course will take place over 2 days - 08:30 to 16:30 daily

COURSE FEES

R7 380.00 (excl. VAT) per delegate
( 5% discount for enrolment 2 weeks prior to course date. )

PROVISION OF THE COURSE BY BIZTECH INCLUDES

• Dynamic and knowledgeable facilitators

• Training File and a CD

• Certificate of Attendance

• High quality training venue

• Lunch and refreshments

• Parking

• Quality folder, notepad and pen

REGISTRATION DEADLINE

Registration Confirmation must be sent prior to the start of the scheduled course.

the venue

The course will take place at the AstroTech Conference Centre in Parktown, Johannesburg. 

The AstroTech Conference centre is in a gracious mansion in one of the most historic and beautiful areas of Johannesburg.

It is a high-end business focused conference centre with competitively priced packages, excellent facilities and top client service.

Close to major highways, airport and Johannesburg city centre, this state-of-the-art venue offers elegance, discretion, security and convenience with safe parking.

Course venues will be confirmed prior to course commencement.
 

bbbee compliance

BizTech is BBBEE Level 1 compliant. This means that we are a 135% contributor and companies investing money in training their staff through BizTech can also improve their own BBBEE scorecard. Not only does it offer an opportunity to improve your company's Skills Development BBBEE category, but you can also improve your BBBEE Preferential Procurement category. In each case your company will benefit 135% of the spend made.