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Becoming the Best Accounts Administrator

Becoming the Best Team Secretary / Administrator

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Becoming the Most Successful Salesperson

Business Ethics for PAs and Administrators

Business Writing: The Unwritten Rules

Create and Deliver Dynamic Business Presentations

Contact Centre / Call Centre Service Excellence

Effective Stock Control

Emotional Intelligence

Excel Dashboards

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Graphs, Statistics and Numerical Reporting for PAs and Administrators

Great Organisational Skills: Organise Yourself to Success!

Intermediate Excel

Innovation & Creative Thinking in the Workplace

Key Elements of Successful Newsletters

Let's Talk Business: Verbal Communication for the Business World

Macros and VBA for Excel: Unleash the Power in your PC

Management Skills for Supervisors

Managing Generation Y

Managing your Image and Business Etiquette

Managing Your Personal Finance

Mastering Minutes and Meeting Protocol

Mastering Time and Self Management: Become a High Achiever

Masterminding the Perfect Business Function or Event

Mastering Confidence, Influence and Assertiveness Skills

Practical Project Management for PAs and Administrators

Practical MS Office 2010 & 2013 Skills

Practical Skills for Office Managers/Team Leaders

Professional Problem Solving Techniques: Overcome any Workplace Challenge

Professional Switchboard, Reception and Frontline Skills

Sexual Harassment: Righting the Wrongs

Successful Importing and Exporting

Social Intelligence

Stand-Out Presentation Preparation Skills for PAs

Technical Report Writing

The Complete PA: Step up and Stand out!

The National Credit Act

The Protection of Personal Information in Business and Government

The Relationship Edge: Creating High-Trust Client Relationships

The Secrets of Debt Collection Success

The Stand Out PA

The Total Team Leader

Time Management: Beat Work Overload and Achieve More!

Train the Trainer: How to Bring Training to Life

Trouble-free Travel Planning for PAs

MS Project for Effective Project Management

Word that Works: Create Professional Business Documents and Templates

Winning Ways: Persuade, Influence and Negotiate

Management skills for supervisors


course overview

24-25 February 2020

11-12 May 2020

27-28 July 2020

19-20 October 2020

Supervisors have the difficult role of balancing the needs of their team with the requirements of management. Without a good supervisor the performance of the entire team suffers. So if you want to make sure that you are getting the most from your teams, make sure that your supervisors have the training that they need to bring out the best in their team. To assist in this regard BizTech is running a training course called "Management Skills for Supervisors".

The course covers the following key topics:

  • How to build credibility and trust with staff and management

  • Adjusting personal behavioural styles to build better working relationships

  • Decision-making tools for effective leadership

  • Making decisions confidently even if your decisions are unpopular

  • Initiative and Problem Solving

  • Ensuring confidentiality

  • Delegating tasks and responsibilities

  • Setting realistic goals and targets

  • Coaching, mentoring and how to give constructive feedback

  • Managing your own time effectively and helping others to do the same

  • How to deal with issues instead of emotions

  • Strategies to deal with hostility, complaints and laziness

  • Achieving results through people

  • Helping your team become self-reliant achievers

  • Setting standards and KPIs

  • Effectively run team meetings

  • Knowing when and how to use different feedback techniques

  • Understanding the importance of good communication with your team as a whole and individually

  • Understand labour legislation relevant to your function as a supervisor

  • Performance discussions that result in changed behaviour and enhanced productivity

  • Techniques for dealing with uncomfortable and challenging situations

  • Techniques and strategies to manage time and schedule workload

  • Recognising and rewarding performance that meets and exceeds expectations

who should attend

  • Newly appointed Supervisors or Team Leaders

  • Supervisors or Team Leaders who want to improve their skills

  • First line Managers and Support Staff with potential for promotion

  • Anyone interested in improving supervisory skills or taking on a role requiring supervision of others


After attending this course attendees should be able to:

  • Get results from your team and support from your managers

  • Make sound decisions with confidence

  • Know how to plan, organise and prioritise work

  • Know how to deal with conflict and difficult workplace situations


take home tools

  • Training Manual & Electronic copy of study material

  • All delegates receive one month of telephonic support relating to course content



  • Dynamic and knowledgeable facilitators

  • Training File and a USB

  • Certificate of Attendance

  • Quality folder, notepad and pen


The course will take place over 2 days - 08:30 to 16:30 daily


Registration Confirmation must be sent prior to the start of the scheduled course.

the venue

The course will take place at the AstroTech Conference Centre in Parktown, Johannesburg. 

The AstroTech Conference centre is in a gracious mansion in one of the most historic and beautiful areas of Johannesburg.

It is a high-end business focused conference centre with competitively priced packages, excellent facilities and top client service.

Close to major highways, airport and Johannesburg city centre, this state-of-the-art venue offers elegance, discretion, security and convenience with safe parking.

Course venues will be confirmed prior to course commencement.

bbbee compliance

BizTech is BBBEE level 4 compliant. This means that we are a 100% contributor and companies investing money in training their staff through BizTech can also improve their own BBBEE scorecard. Not only does it offer an opportunity to improve your company's Skills Development BBBEE category, but you can also improve your BBBEE Preferential Procurement category. In each case your company will benefit 100% of the spend made.