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Becoming the Best Accounts Administrator

Becoming the Best Team Secretary / Administrator

Becoming the Best Customer Service Professional

Becoming the Most Successful Salesperson

Business Ethics for PAs and Administrators

Business Writing: The Unwritten Rules

Create and Deliver Dynamic Business Presentations

Contact Centre / Call Centre Service Excellence

Effective Stock Control

Emotional Intelligence

Excel Dashboards

Finance for PAs and Administrators

Graphs, Statistics and Numerical Reporting for PAs and Administrators

Great Organisational Skills: Organise Yourself to Success!

Intermediate Excel

Innovation & Creative Thinking in the Workplace

Key Elements of Successful Newsletters

Let's Talk Business: Verbal Communication for the Business World

Macros and VBA for Excel: Unleash the Power in your PC

Management Skills for Supervisors

Managing Generation Y

Managing your Image and Business Etiquette

Managing Your Personal Finance

Mastering Minutes and Meeting Protocol

Mastering Time and Self Management: Become a High Achiever

Masterminding the Perfect Business Function or Event

Mastering Confidence, Influence and Assertiveness Skills

Practical Project Management for PAs and Administrators

Practical MS Office 2010 & 2013 Skills

Practical Skills for Office Managers/Team Leaders

Professional Problem Solving Techniques: Overcome any Workplace Challenge

Professional Switchboard, Reception and Frontline Skills

Successful Importing and Exporting

Social Intelligence

Stand-Out Presentation Preparation Skills for PAs

Technical Report Writing

The Complete PA: Step up and Stand out!

The National Credit Act

The Protection of Personal Information in Business and Government

The Relationship Edge: Creating High-Trust Client Relationships

The Secrets of Debt Collection Success

The Stand Out PA

The Total Team Leader

Time Management: Beat Work Overload and Achieve More!

Train the Trainer: How to Bring Training to Life

Trouble-free Travel Planning for PAs

MS Project for Effective Project Management

Word that Works: Create Professional Business Documents and Templates

Winning Ways: Persuade, Influence and Negotiate

Social intelligence

   

course overview

Available as in-house course only

Please contact us on

011 582 3333, or email training@biztech.co.za

 

The ability to get the co-operation of those working with and around you can make an incredible difference to both your performance and the performance of the team. It largely boils down to your workplace relationships and the way in which others perceive you. It's not how much you know or how good you are at your job but how well you are respected and seen to be a leader. This is an area almost all of us would do well to improve and so if you or someone in your team could do with that "something extra", BizTech is running a course called "Social Intelligence".

 The course covers the following topics:

  • How good is your Social Intelligence?

  • Situational awareness - reading situations and people

  • How well does your "social radar" work?

  • Taking cues from other's body language

  • Getting co-operation from co-workers

  • Influencing those around you

  • Managing your workplace presence

  • Appropriate Empathy

  • Developing positive workplace relationships

    • to help you achieve the results you need through others

    • to gain you the respect of your co-workers

    • to help you succeed as a leader

  • Maximising positive collaboration in the workplace

  • Networking and why it's beneficial

  • Small talk - when it's appropriate and what to say

  • Understanding and respecting diversity

  • Communicating in a way that achieves the results you need

  • Constructive conflict handling

  • Dealing with difficult people

  • Building a strong team through your actions and influence

who should attend

  • Anyone looking to improve their leadership skills

  • Those working with irate clients or difficult colleagues

  • Anyone who thinks their interpersonal skills could improve

  • Those looking for that "extra" something  to make the difference in their workplace effectiveness

  • Those looking to learn more about Social Intelligence and how it can make a difference in the workplace

outcomes

After attending this course attendees should:

  • Learn how to get the best co-operation from your colleagues

  • Understand how to recognize the importance of adapting your behaviour to different situations

  • Understand the traits that make a better leader

  • Understand the impact of how you communicate on your effectiveness

take home tools

  • Training Manual & Electronic copy of study material

  • All delegates receive one month of telephonic support relating to course content

general


PROVISION OF THE COURSE BY BIZTECH INCLUDES

  • Dynamic and knowledgeable facilitators

  • Training File and a USB

  • Certificate of Attendance

  • Quality folder, notepad and pen

the venue

There is no restriction on location – we have provided in-house training from Namibia to Namaqualand. We work with our clients to manage all the necessary logistics.

bbbee compliance

BizTech is BBBEE level 4 compliant. This means that we are a 100% contributor and companies investing money in training their staff through BizTech can also improve their own BBBEE scorecard. Not only does it offer an opportunity to improve your company's Skills Development BBBEE category, but you can also improve your BBBEE Preferential Procurement category. In each case your company will benefit 100% of the spend made.