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Becoming the Best Accounts Administrator

Becoming the Best Team Secretary / Administrator

Becoming the Best Customer Service Professional

Becoming the Most Successful Salesperson

Business Ethics for PAs and Administrators

Business Writing: The Unwritten Rules

Create and Deliver Dynamic Business Presentations

Contact Centre / Call Centre Service Excellence

Effective Stock Control

Emotional Intelligence

Excel Dashboards

Finance for PAs and Administrators

Graphs, Statistics and Numerical Reporting for PAs and Administrators

Great Organisational Skills: Organise Yourself to Success!

Intermediate Excel

Innovation & Creative Thinking in the Workplace

Key Elements of Successful Newsletters

Let's Talk Business: Verbal Communication for the Business World

Macros and VBA for Excel: Unleash the Power in your PC

Management Skills for Supervisors

Managing Generation Y

Managing your Image and Business Etiquette

Managing Your Personal Finance

Mastering Minutes and Meeting Protocol

Mastering Time and Self Management: Become a High Achiever

Masterminding the Perfect Business Function or Event

Mastering Confidence, Influence and Assertiveness Skills

Practical Project Management for PAs and Administrators

Practical MS Office 2010 & 2013 Skills

Practical Skills for Office Managers/Team Leaders

Professional Problem Solving Techniques: Overcome any Workplace Challenge

Professional Switchboard, Reception and Frontline Skills

Successful Importing and Exporting

Social Intelligence

Stand-Out Presentation Preparation Skills for PAs

Technical Report Writing

The Complete PA: Step up and Stand out!

The National Credit Act

The Protection of Personal Information in Business and Government

The Relationship Edge: Creating High-Trust Client Relationships

The Secrets of Debt Collection Success

The Stand Out PA

The Total Team Leader

Time Management: Beat Work Overload and Achieve More!

Train the Trainer: How to Bring Training to Life

Trouble-free Travel Planning for PAs

MS Project for Effective Project Management

Word that Works: Create Professional Business Documents and Templates

Winning Ways: Persuade, Influence and Negotiate

Business writing - The unwritten rules

   

course overview

25-26 February 2019

26-27 August 2019

A manager is dependent upon his/her team for so many outputs and a significant portion of these outputs are in a written form. A team with strong business writing skills means a more effective manager. No more redoing reports, correcting grammar in correspondence and other unproductive activities. If you want to empower your team and increase your and your team's effectiveness and productivity, BizTech is offering a training course which covers the following key topics:

  • The importance of planning for a business writing task

  • Choose appropriate words to convey the correct meaning

  • Write effective memos, short notices, faxes, and e-mail messages

  • Creating standard templates for professionalism , quality & efficiency

  • Attention-getting business writing

  • Pick out key points from discussions for clear & concise minutes

  • Communicating via email: The unwritten rules

  • Eloquence, tone and other subtleties

  • Using neutral, positive & negative language to persuade & influence

  • Business Vocabulary Jargon, Slang and Clichés - is there a place for them in the business world?

  • Identify the purpose of your communication and the desired response

  • What is the right level of detail

  • Adapting your style for different audiences and to meet different objectives

  • How to ensure that you get your point across

  • Energise and bring life to your communication

  • Avoiding ambiguity

  • How to be assertive but not aggressive in your communication

who should attend

  • Personal Assistants, secretaries and administrative support staff who write business communications on behalf of companies every day

  • Customer service staff who handle queries and complaints

  • Sales staff, who want to improve their pitches and proposals to customers

  • Any business person who agrees that improving the quality of their written correspondence can only improve their company's performance

outcomes

After attending this course attendees should:

  • Get the basics right and increase error- free and efficient writing

  • Know how to write for results Ensure that your written work speaks volumes about your and your company's credibility

  • Improve communication and relationships with clients, colleagues and management

  • Present a professional product which generates immediate respect

  • Gain confidence and be trusted by management to take on more responsibility, with career advancement in your sights!

take home tools

  • Training Manual & Electronic copy of study material

  • All delegates receive one month of telephonic support relating to course content

general


PROVISION OF THE COURSE BY BIZTECH INCLUDES

  • Dynamic and knowledgeable facilitators

  • Training File and a USB

  • Certificate of Attendance

  • Quality folder, notepad and pen

COURSE DURATION

The course will take place over 2 days - 08:30 to 16:30 daily

 

REGISTRATION DEADLINE

Registration Confirmation must be sent prior to the start of the scheduled course.

the venue

 

The course will take place at the AstroTech Conference Centre in Parktown, Johannesburg. 

The AstroTech Conference centre is in a gracious mansion in one of the most historic and beautiful areas of Johannesburg.

It is a high-end business focused conference centre with competitively priced packages, excellent facilities and top client service.

Close to major highways, airport and Johannesburg city centre, this state-of-the-art venue offers elegance, discretion, security and convenience with safe parking.

The course will be run from 08:30 to 16:30 daily.

Course venues will be confirmed prior to course commencement.


bbbee compliance

BizTech is BBBEE level 4 compliant. This means that we are a 100% contributor and companies investing money in training their staff through BizTech can also improve their own BBBEE scorecard. Not only does it offer an opportunity to improve your company's Skills Development BBBEE category, but you can also improve your BBBEE Preferential Procurement category. In each case your company will benefit 100% of the spend made.