Business writing - The unwritten rules

course overview

A manager is dependent upon his/her team for so many outputs and a significant portion of these outputs are in a written form. A team with strong business writing skills means a more effective manager. No more redoing reports, correcting grammar in correspondence and other unproductive activities. If you want to empower your team and increase your and your team's effectiveness and productivity, BizTech is offering a training course which covers the following key topics:

• The importance of planning for a business writing task

• Choose appropriate words to convey the correct meaning

• Write effective memos, short notices, faxes, and e-mail messages

• Creating standard templates for professionalism , quality & efficiency

• Attention-getting business writing

• Pick out key points from discussions for clear & concise minutes

• Communicating via email: The unwritten rules

• Eloquence, tone and other subtleties

• Using neutral, positive & negative language to persuade & influence

• Business Vocabulary Jargon, Slang and Clichés - is there a place for them in the business world?

• Identify the purpose of your communication and the desired response

• What is the right level of detail

• Adapting your style for different audiences and to meet different objectives

• How to ensure that you get your point across

• Energise and bring life to your communication

• Avoiding ambiguity

• How to be assertive but not aggressive in your communication

who should attend

• Personal Assistants, secretaries and administrative support staff who write business communications on behalf of companies every day

• Customer service staff who handle queries and complaints

• Sales staff, who want to improve their pitches and proposals to customers

• Any business person who agrees that improving the quality of their written correspondence can only improve their company's performance

outcomes

After attending this course attendees should:

• Get the basics right and increase error- free and efficient writing

• Know how to write for results Ensure that your written work speaks volumes about your and your company's credibility

• Improve communication and relationships with clients, colleagues and management

• Present a professional product which generates immediate respect

• Gain confidence and be trusted by management to take on more responsibility, with career advancement in your sights!

take home tools

• Training Manual & CD

• All delegates receive one month of telephonic support relating to course content

general

COURSE DURATION

The course will take place over 2 days - 08:30 to 16:30 daily

COURSE FEES

R7 380.00 (excl. VAT) per delegate
(5% discount for enrolment 2 weeks prior to course date)

REGISTRATION DEADLINE

Registration Confirmation must be sent prior to the start of the scheduled course.

the venue

The course will take place at the AstroTech Conference Centre in Parktown, Johannesburg. 

The AstroTech Conference centre is in a gracious mansion in one of the most historic and beautiful areas of Johannesburg.

It is a high-end business focused conference centre with competitively priced packages, excellent facilities and top client service.

Close to major highways, airport and Johannesburg city centre, this state-of-the-art venue offers elegance, discretion, security and convenience with safe parking.

The course will be run from 08:30 to 16:30 daily.

Course venues will be confirmed prior to course commencement.

bbbee compliance

BizTech is BBBEE Level 1 compliant. This means that we are a 135% contributor and companies investing money in training their staff through BizTech can also improve their own BBBEE scorecard. Not only does it offer an opportunity to improve your company's Skills Development BBBEE category, but you can also improve your BBBEE Preferential Procurement category. In each case your company will benefit 135% of the spend made.