The complete PA: step up and stand out!

course overview

Are you making effective use of your PA?

Gone are the days of a PA merely typing, filing and protecting her manager from unwanted phone calls.

Today's PA needs to be utilized as an instrumental part of the business, able to handle whatever crosses her desk with dexterity, grace and the utmost professionalism.

To enable your PA to grow into this expanded role, and free your time for achieving key results and profits, BizTech is presenting a training course which covers the following key topics:

EFFECTIVE COMMUNICATION SKILLS

• Taking and making calls like a Pro - learn the process

• Establish callers' needs through effective questioning

• Write effective memos, short notices, faxes and e-mail messages

• Creating standard templates for professionalism, quality & efficiency

• Communicating via email: The unwritten rules

• How to be assertive but not aggressive in your communication Pick out key points from discussions to make clear & concise minutes

KEY PLANNING SKILLS

• Time management & the PA

• Organising meetings and making travel arrangements

• Diary management

• Co-ordinating events, functions and small projects

• Improving efficiencies with check lists and follow up

• Get the most out of your day through practical time management

• How to prioritise and plan forward

• Organising your and your manager's work place

• You, your manager and time

• Managing more than one boss

• Anticipating your manager's needs

IMAGE AND SELF MANAGEMENT

• Understanding appropriate assertiveness

• Behaviour at meetings and in the boardroom

• Improve workplace professionalism

• Image and Presentation - The Company's and yours

• Handling difficult people with diplomacy and tact

• Receive visitors professionally

• Interact confidently at multiple levels - from executives to cleaning staff

• Dealing professionally with aggression rudeness and conflict situations

who should attend

• Personal Assistants and secretaries

• Executive secretaries and Personal Assistants

• Office managers, administrators, assistants and Girl Fridays

• Any person looking to improve their organisational and time management skills

outcomes

After attending this course attendees should:

• Become an organisational champion, managing your time for maximum effectiveness

• Understand and embrace your expanded role as a modern PA

• Strengthen your support for your manager, and take on more responsibility

• Encourage your manager to delegate more, and trust in your increased competence

• Improve your communication and presentation skills to a new level of professionalism

take home tools

• Training Manual & CD

• All delegates receive one month of telephonic support relating to course content

general

COURSE DURATION

The course will take place over 2 days - 08:30 to 16:00/16:30 daily

COURSE FEES

R5 800.00 (excl. VAT) per delegate
( 5% discount for enrolment 2 weeks prior to course date. )

PROVISION OF THE COURSE BY BIZTECH INCLUDES

• Dynamic and knowledgeable facilitators

• Training File and a CD

• Certificate of Attendance

• High quality training venue

• Lunch and refreshments

• Parking

• Quality folder, notepad and pen

REGISTRATION DEADLINE

Registration Confirmation must be sent prior to the start of the scheduled course.

the venue

The course will take place at the AstroTech Conference Centre in Parktown, Johannesburg. 

The AstroTech Conference centre is in a gracious mansion in one of the most historic and beautiful areas of Johannesburg.

It is a high-end business focused conference centre with competitively priced packages, excellent facilities and top client service.

Close to major highways, airport and Johannesburg city centre, this state-of-the-art venue offers elegance, discretion, security and convenience with safe parking.

The course will be run from 08:30 to 16:30 daily.

Course venues will be confirmed prior to course commencement.

bbbee compliance

BizTech is BBBEE level 1 compliant. This means that we are a 135% contributor and companies investing money in training their staff through BizTech can also improve their own BBBEE scorecard. Not only does it offer an opportunity to improve your company's Skills Development BBBEE category, but you can also improve your BBBEE Preferential Procurement category. In each case your company will benefit 100% of the spend made.

terms and conditions

Should course expectations not be met for any reason, delegates are given the opportunity to leave before lunch on the 1st day and receive a full refund of the course fee.

Cancellations:

A cancellation can only be confirmed if we are advised in writing at training@biztech.co.za 

For cancellations received more than one week prior to the course:
0% cancellation fee will apply.
For cancellations received less than ONE WEEK prior to the course:
50% cancellation fee will apply. 
For cancellations received within 24 hours of the course:
100% cancellation fee will apply.

Substitutes are welcome at no additional charge at any time prior to the course.

Postponements:
Requests to postpone course attendance must be received in writing at least three full working days prior to the course commencement. Should we not receive written confirmation within this period; the postponement will be subject to an additional fee of R 1,000 (excl VAT) per delegate.

All course postponements or programme exchanges need to be utilized within 6 months of the original course booking or the course fee will be forfeited.

Cancellations on postponements or exchanges are subject to the full course fee

Absent Delegates:
In the event that a delegate does not arrive for the course and no written cancellation has been received and confirmed, the full course fee will be payable

Presenters:
Should it be necessary, BizTech reserves the right to substitute the presenter.

Communication:
When a person registers on BizTech’s website, is registered on a BizTech course or sends an email to BizTech, that person consents to receiving communications electronically or otherwise by BizTech and/or its business partners

Disclaimer:
BizTech wish to advise that they will not be held responsible for any loss, damage or harm, direct, indirect, consequential or otherwise and howsoever arising that may be caused to any person or property during the providing of any services by BizTech to the client.