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The complete PA: step up and
stand out! |
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 course overview |
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Are you making effective use of your PA?
Gone
are the days of a PA merely typing, filing and
protecting her manager from unwanted phone
calls.
Today's PA needs to be utilized as an
instrumental part of the business, able to handle
whatever crosses her desk with dexterity, grace
and the utmost professionalism.
To enable your
PA to grow into this expanded role, and free your
time for achieving key results and profits, BizTech
is presenting a training course which covers the
following key topics:
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EFFECTIVE COMMUNICATION SKILLS
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Taking and making calls like a Pro
- learn the process
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Establish callers' needs through effective questioning
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Write effective memos, short notices, faxes and e-mail
messages
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Creating standard templates for professionalism, quality
& efficiency
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Communicating via email: The unwritten rules
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How to be assertive but not aggressive in your
communication
Pick out key points from discussions to make clear &
concise minutes
KEY PLANNING SKILLS
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Time management & the PA
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Organising meetings and making travel arrangements
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Diary management
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Co-ordinating events, functions and small projects
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Improving efficiencies with check lists and follow up
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Get the most out of your day through practical time
management
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How to prioritise and plan forward
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Organising your and your manager's work place
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You, your manager and time
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Managing more than one boss
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Anticipating your manager's needs
IMAGE AND SELF MANAGEMENT
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Understanding appropriate assertiveness
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Behaviour at meetings and in the boardroom
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Improve workplace professionalism
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Image and Presentation - The Company's and yours
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Handling difficult people with diplomacy and tact
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Receive visitors professionally
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Interact confidently at multiple levels - from executives
to cleaning staff
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Dealing professionally with aggression rudeness and
conflict situations
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who should attend |
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Personal Assistants and secretaries
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Executive secretaries and Personal
Assistants
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Office managers, administrators, assistants
and Girl Fridays
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Any person looking to improve their organisational and time management skills
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outcomes |
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After
attending this course attendees should:
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Become an organisational champion,
managing your time for maximum
effectiveness
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Understand and embrace your expanded
role as a modern PA
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Strengthen your support for your manager,
and take on more responsibility
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Encourage your manager to delegate more,
and trust in your increased competence
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Improve your communication and
presentation skills to a new level of
professionalism
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take home tools |
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general |
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COURSE
DURATION
The
course will take place over 2 days - 08:30 to 16:00/16:30
daily
COURSE FEES
R7
380.00 (excl. VAT) per delegate
(5% discount for enrolment 2 weeks prior to course
date.)
REGISTRATION
DEADLINE
Registration Confirmation must
be sent prior to the start of the scheduled course.
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the venue |
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The course will take place at the AstroTech
Conference Centre in Parktown, Johannesburg.
The AstroTech Conference centre is in a gracious
mansion in one of the most historic and beautiful
areas of Johannesburg.
It is a high-end business focused conference centre
with competitively priced packages, excellent
facilities and top client service.
Close to major highways, airport and Johannesburg
city centre, this state-of-the-art venue offers
elegance, discretion, security and convenience with
safe parking.
The course will be run from 08:30 to 16:30 daily.
Course venues will be confirmed prior to course
commencement.
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bbbee compliance |
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BizTech is BBBEE Level 1 compliant. This means that
we are a 135% contributor and companies investing
money in training their staff through BizTech can
also improve their own BBBEE scorecard. Not only
does it offer an opportunity to improve your
company's Skills Development BBBEE category, but you
can also improve your BBBEE Preferential Procurement
category. In each case your company will benefit
135% of the spend made.
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