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A Winning Team: You & Your Manager

B-BBEE - The New Codes of Practice

B-BBEE Fronting

Becoming the Best Accounts Administrator

Becoming the Best Team Secretary / Administrator

Becoming the Best Customer Service Professional

Becoming the Most Successful Salesperson

Business Ethics for PAs and Administrators

Business Writing: The Unwritten Rules

Create and Deliver Dynamic Business Presentations

Contact Centre / Call Centre Service Excellence

Effective Stock Control

Emotional Intelligence

Excel Dashboards

Finance for PAs and Administrators

Graphs, Statistics and Numerical Reporting for PAs and Administrators

Great Organisational Skills: Organise Yourself to Success!

Intermediate Excel

Innovation & Creative Thinking in the Workplace

Key Elements of Successful Newsletters

Let's Talk Business: Verbal Communication for the Business World

Macros and VBA for Excel: Unleash the Power in your PC

Management Skills for Supervisors

Managing Generation Y

Managing your Image and Business Etiquette

Managing Your Personal Finance

Mastering Minutes and Meeting Protocol

Mastering Time and Self Management: Become a High Achiever

Masterminding the Perfect Business Function or Event

Mastering Confidence, Influence and Assertiveness Skills

Practical Project Management for PAs and Administrators

Practical MS Office 2010 & 2013 Skills

Practical Skills for Office Managers/Team Leaders

Professional Problem Solving Techniques: Overcome any Workplace Challenge

Professional Switchboard, Reception and Frontline Skills

Sexual Harassment: Righting the Wrongs

Successful Importing and Exporting

Social Intelligence

Stand-Out Presentation Preparation Skills for PAs

Technical Report Writing

The Complete PA: Step up and Stand out!

The National Credit Act

The Protection of Personal Information in Business and Government

The Relationship Edge: Creating High-Trust Client Relationships

The Secrets of Debt Collection Success

The Stand Out PA

The Total Team Leader

Time Management: Beat Work Overload and Achieve More!

Train the Trainer: How to Bring Training to Life

Trouble-free Travel Planning for PAs

MS Project for Effective Project Management

Word that Works: Create Professional Business Documents and Templates

Winning Ways: Persuade, Influence and Negotiate

The complete PA: step up and stand out!


course overview


Available as in-house course only

Please contact us on 011 582 3333, or email training@biztech.co.za


Are you making effective use of your PA?

Gone are the days of a PA merely typing, filing and protecting her manager from unwanted phone calls.

Today's PA needs to be utilized as an instrumental part of the business, able to handle whatever crosses her desk with dexterity, grace and the utmost professionalism.

To enable your PA to grow into this expanded role, and free your time for achieving key results and profits, BizTech is presenting a training course which covers the following key topics:


  • Taking and making calls like a Pro - learn the process

  • Establish callers' needs through effective questioning

  • Write effective memos, short notices, faxes and e-mail messages

  • Creating standard templates for professionalism, quality & efficiency

  • Communicating via email: The unwritten rules

  • How to be assertive but not aggressive in your communication Pick out key points from discussions to make clear & concise minutes


  • Time management & the PA

  • Organising meetings and making travel arrangements

  • Diary management

  • Co-ordinating events, functions and small projects

  • Improving efficiencies with check lists and follow up

  • Get the most out of your day through practical time management

  • How to prioritise and plan forward

  • Organising your and your manager's work place

  • You, your manager and time

  • Managing more than one boss

  • Anticipating your manager's needs


  • Understanding appropriate assertiveness

  • Behaviour at meetings and in the boardroom

  • Improve workplace professionalism

  • Image and Presentation - The Company's and yours

  • Handling difficult people with diplomacy and tact

  • Receive visitors professionally

  • Interact confidently at multiple levels - from executives to cleaning staff

  • Dealing professionally with aggression rudeness and conflict situations

who should attend

  • Secretaries

  • Executive secretaries and Personal Assistants

  • Office managers, administrators, assistants and Girl Fridays

  • Any person looking to improve their organisational and time management skills


After attending this course attendees should:

  • Become an organisational champion, managing your time for maximum effectiveness

  • Understand and embrace your expanded role as a modern PA

  • Strengthen your support for your manager, and take on more responsibility

  • Encourage your manager to delegate more, and trust in your increased competence

  • Improve your communication and presentation skills to a new level of professionalism

take home tools

  • Training Manual & Electronic copy of study material

  • All delegates receive one month of telephonic support relating to course content



  • Dynamic and knowledgeable facilitators

  • Training File and a USB

  • Certificate of Attendance

  • Quality folder, notepad and pen


The course will take place between 8:30 to 16:00/16:30



Registration Confirmation must be sent prior to the start of the scheduled course.

the venue

The course will take place at the AstroTech Conference Centre in Parktown, Johannesburg. 

The AstroTech Conference centre is in a gracious mansion in one of the most historic and beautiful areas of Johannesburg.

It is a high-end business focused conference centre with competitively priced packages, excellent facilities and top client service.

Close to major highways, airport and Johannesburg city centre, this state-of-the-art venue offers elegance, discretion, security and convenience with safe parking.

The course will be run from 08:30 to 16:30 daily.

Course venues will be confirmed prior to course commencement.

bbbee compliance

BizTech is BBBEE level 4 compliant. This means that we are a 100% contributor and companies investing money in training their staff through BizTech can also improve their own BBBEE scorecard. Not only does it offer an opportunity to improve your company's Skills Development BBBEE category, but you can also improve your BBBEE Preferential Procurement category. In each case your company will benefit 100% of the spend made.