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A Winning Team: You & Your Manager

B-BBEE - The New Codes of Practice

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Becoming the Best Accounts Administrator

Becoming the Best Team Secretary / Administrator

Becoming the Best Customer Service Professional

Becoming the Most Successful Salesperson

Business Ethics for PAs and Administrators

Business Writing: The Unwritten Rules

Create and Deliver Dynamic Business Presentations

Contact Centre / Call Centre Service Excellence

Effective Stock Control

Emotional Intelligence

Excel Dashboards

Finance for PAs and Administrators

Graphs, Statistics and Numerical Reporting for PAs and Administrators

Great Organisational Skills: Organise Yourself to Success!

Intermediate Excel

Innovation & Creative Thinking in the Workplace

Key Elements of Successful Newsletters

Let's Talk Business: Verbal Communication for the Business World

Macros and VBA for Excel: Unleash the Power in your PC

Management Skills for Supervisors

Managing Generation Y

Managing your Image and Business Etiquette

Managing Your Personal Finance

Mastering Minutes and Meeting Protocol

Mastering Time and Self Management: Become a High Achiever

Masterminding the Perfect Business Function or Event

Mastering Confidence, Influence and Assertiveness Skills

Practical Project Management for PAs and Administrators

Practical MS Office 2010 & 2013 Skills

Practical Skills for Office Managers/Team Leaders

Professional Problem Solving Techniques: Overcome any Workplace Challenge

Professional Switchboard, Reception and Frontline Skills

Sexual Harassment: Righting the Wrongs

Successful Importing and Exporting

Social Intelligence

Stand-Out Presentation Preparation Skills for PAs

Technical Report Writing

The Complete PA: Step up and Stand out!

The National Credit Act

The Protection of Personal Information in Business and Government

The Relationship Edge: Creating High-Trust Client Relationships

The Secrets of Debt Collection Success

The Stand Out PA

The Total Team Leader

Time Management: Beat Work Overload and Achieve More!

Train the Trainer: How to Bring Training to Life

Trouble-free Travel Planning for PAs

MS Project for Effective Project Management

Word that Works: Create Professional Business Documents and Templates

Winning Ways: Persuade, Influence and Negotiate

Professional Problem Solving Techniques: Overcome any Workplace Challenge


course overview

Available as in-house course only

Please contact us on 011 582 3333, or email training@biztech.co.za 

Sometimes we allow problems to paralyse us, instead of recognising that they are most often levers for development, innovation and new ideas.

With the right skills, a problem is merely a challenge disguising an opportunity waiting to be discovered.

Some people have a natural ability when it comes to finding solutions and making the right decisions, but many of us need some help in unraveling the complexities of possible consequences, and choosing the right solution in diverse circumstances.  To help equip delegates with the skills to identify practical solutions to any eventuality, BizTech is offering this training course which covers the following topics:


  • Identifying all options available

  • Working out ‘worst case scenarios’

  • Tips for assessing, weighing-up, and discarding alternatives

  • Appropriate decision making: knowing when to take direct accountability and when it is right to refer up the line

  • Presenting alternative and workable solutions as recommendations

  • Keeping a professional balance: win – win solutions


  • Use rules as tools: Don’t be a slave to your procedures

  • Root cause analysis to prevent recurrence

  • Avoid repeat mistakes through systems and processes

  • Viewing problems as opportunities

  • Lateral thinking techniques to generate unexpected options

  • Principles of logic: being reasonable and staying rational

  • Integrity, ethics and principles: doing the right thing


  • Dealing with the real problem and not just the emotions around it

  • Accepting personal responsibility, and meaning it!

  • Don’t get defensive: avoid shaming and blaming

  • Proactive problem solving and solution generation

  • Timing is everything: knowing when to act

  • Communication is key: keeping all stakeholders informed and in the loop

who should attend

  • All administrative personnel who want to solve problems and generate solutions independently

  • Customer service contact people who will always need to find better solutions

  • Sales, marketing and accounts assistants who want to be more efficient and proactive

  • Personal Assistants and secretaries wanting to improve their effectiveness

  • Recent graduates who have newly entered the corporate world

  • Anyone else who can benefit from improved decision making


After attending this course attendees should be able to:

  • After attending this course, you should be able to:

  • Analyse any workplace problem and identify options for successful resolution

  • Apply a proven step-by-step resolution methodology to each and every problem you encounter

  • Demonstrate a proactive approach in tackling all obstacles

  • Improve relationships with colleagues and customers through a deeper understanding of empathy and responsiveness

  • Help your management achieve their key deliverables by enabling them to delegate to you with confidence

  • Be trusted to handle crises and complaints professionally, with little supervision, paving the way for your future promotion!

take home tools

  • Training Manual & Electronic copy of study material

  • All delegates receive one month of telephonic support relating to course content



  • Dynamic and knowledgeable facilitators

  • Training File and a USB

  • Certificate of Attendance

  • Quality folder, notepad and pen

the venue

There is no restriction on location we have provided in-house training from Namibia to Namaqualand. We work with our clients to manage all the necessary logistics.

bbbee compliance

BizTech is BBBEE level 4 compliant. This means that we are a 100% contributor and companies investing money in training their staff through BizTech can also improve their own BBBEE scorecard. Not only does it offer an opportunity to improve your company's Skills Development BBBEE category, but you can also improve your BBBEE Preferential Procurement category. In each case your company will benefit 100% of the spend made.