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Becoming the Best Accounts Administrator

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Becoming the Most Successful Salesperson

Business Ethics for PAs and Administrators

Business Writing: The Unwritten Rules

Create and Deliver Dynamic Business Presentations

Contact Centre / Call Centre Service Excellence

Effective Stock Control

Emotional Intelligence

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Graphs, Statistics and Numerical Reporting for PAs and Administrators

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Innovation & Creative Thinking in the Workplace

Key Elements of Successful Newsletters

Let's Talk Business: Verbal Communication for the Business World

Macros and VBA for Excel: Unleash the Power in your PC

Management Skills for Supervisors

Managing Generation Y

Managing your Image and Business Etiquette

Managing Your Personal Finance

Mastering Minutes and Meeting Protocol

Mastering Time and Self Management: Become a High Achiever

Masterminding the Perfect Business Function or Event

Mastering Confidence, Influence and Assertiveness Skills

Practical Project Management for PAs and Administrators

Practical MS Office 2010 & 2013 Skills

Practical Skills for Office Managers/Team Leaders

Professional Problem Solving Techniques: Overcome any Workplace Challenge

Professional Switchboard, Reception and Frontline Skills

Sexual Harassment: Righting the Wrongs

Successful Importing and Exporting

Social Intelligence

Stand-Out Presentation Preparation Skills for PAs

Technical Report Writing

The Complete PA: Step up and Stand out!

The National Credit Act

The Protection of Personal Information in Business and Government

The Relationship Edge: Creating High-Trust Client Relationships

The Secrets of Debt Collection Success

The Stand Out PA

The Total Team Leader

Time Management: Beat Work Overload and Achieve More!

Train the Trainer: How to Bring Training to Life

Trouble-free Travel Planning for PAs

MS Project for Effective Project Management

Word that Works: Create Professional Business Documents and Templates

Winning Ways: Persuade, Influence and Negotiate

let's talk business: verbal communication for the business world


course overview

Available as in-house course only

Please contact us on 011 582 3333, or email training@biztech.co.za


You cannot underestimate the power of the spoken word in business communication.

The right tone is just as important as the right words, for putting your company’s message across and projecting a positive image.

Knowing what to say and how to say it, to achieve the desired outcome, is an invaluable skill and one that can only be enhanced by attending the this course which covers the following key topics:


  • Using body language to interpret and influence

  • Adjusting your delivery to achieve the desired outcome

  • The art of starting lively conversations

  • The knack of closing conversations with courtesy

  • Mastering active listening

  • Adapting your style to your audience

  • Persuading without being pushy

  • Barriers to mutual understanding


  • Using your voice to bring calm to conflict situations

  • Emotional inflection: getting the right feeling across

  • Using pitch and tone to your advantage

  • Creating a vocal ‘smile’

  • Enunciate for clarity, understanding and fluency

  • Effective pausing – why it’s important

  • Volume, projection and resonance

  • Pacing your speech: why you should slow down or speed up


  • Upgrading your business vocabulary

  • Eliminating jargon, slang and overly casual language

  • Eliminating hoity-toity overly formal language

  • ‘Neutral’ English pronunciation: how to make your accent understood

  • Say what you’re trying to say: constructing smart sentences


who should attend

  • Team leaders, supervisors and administrators who would like to improve their interpersonal communication skills

  • Personal Assistants and secretaries who want to come across as more polished and professional

  • Receptionists and telephone operators who are their company’s first point of contact with their clients

  • Second language English Speakers who want to develop and enhance their spoken communication skills

  • Any person who would like to improve or enhance their verbal communication skills


After attending this course attendees should:

  • Understand and be understood: no more mistakes in conveying messages

  • Build better relationships with clients and colleagues through strong, clear communication

  • Get the results you want through packaging your message effectively

  • Impress every contact with the warmth and professionalism of your voice Inspire confidence by your exceptional use of both voice and language as communication tools

  • Vastly improve customer service at a personal and organisational level

take home tools

  • Training Manual & Electronic copy of study material

  • All delegates receive one month of telephonic support relating to course content



  • Dynamic and knowledgeable facilitators

  • Training File and a USB

  • Certificate of Attendance

  • Quality folder, notepad and pen

the venue

There is no restriction on location – we have provided in-house training from Namibia to Namaqualand. We work with our clients to manage all the necessary logistics.

bbbee compliance

BizTech is BBBEE level 4 compliant. This means that we are a 100% contributor and companies investing money in training their staff through BizTech can also improve their own BBBEE scorecard. Not only does it offer an opportunity to improve your company's Skills Development BBBEE category, but you can also improve your BBBEE Preferential Procurement category. In each case your company will benefit 100% of the spend made.