let's talk business: verbal communication for the business world

course overview

You cannot underestimate the power of the spoken word in business communication.

The right tone is just as important as the right words, for putting your company’s message across and projecting a positive image.

Knowing what to say and how to say it, to achieve the desired outcome, is an invaluable skill and one that can only be enhanced by attending the this course which covers the following key topics:

SPEECH, SILENCE AND THE COMMUNICATION CYCLE

• Using body language to interpret and influence

• Adjusting your delivery to achieve the desired outcome

• The art of starting lively conversations

• The knack of closing conversations with courtesy

• Mastering active listening

• Adapting your style to your audience

• Persuading without being pushy

• Barriers to mutual understanding

LIKING THE SOUND OF YOUR OWN VOICE

• Using your voice to bring calm to conflict situations

• Emotional inflection: getting the right feeling across

• Using pitch and tone to your advantage

• Creating a vocal ‘smile’

• Enunciate for clarity, understanding and fluency

• Effective pausing – why it’s important

• Volume, projection and resonance

• Pacing your speech: why you should slow down or speed up

FINDING JUST THE RIGHT WORDS

• Upgrading your business vocabulary

• Eliminating jargon, slang and overly casual language

• Eliminating hoity-toity overly formal language

• ‘Neutral’ English pronunciation: how to make your accent understood

• Say what you’re trying to say: constructing smart sentences

who should attend

• Team leaders, supervisors and administrators who would like to improve their interpersonal communication skills

• Personal Assistants and secretaries who want to come across as more polished and professional

• Receptionists and telephone operators who are their company’s first point of contact with their clients

• Second language English Speakers who want to develop and enhance their spoken communication skills

• Any person who would like to improve or enhance their verbal communication skills

outcomes

After attending this course attendees should:

• Understand and be understood: no more mistakes in conveying messages

• Build better relationships with clients and colleagues through strong, clear communication

• Get the results you want through packaging your message effectively

• Impress every contact with the warmth and professionalism of your voice Inspire confidence by your exceptional use of both voice and language as communication tools

• Vastly improve customer service at a personal and organisational level

take home tools

• Training Manual & CD

• All delegates receive one month of telephonic support relating to course content

general

COURSE DURATION

The course will take place over 2 days - 08:30 to 16:30 daily

PROVISION OF THE COURSE BY BIZTECH INCLUDES

• Dynamic and knowledgeable facilitators

• Training File and a CD

• Certificate of Attendance

• High quality training venue

• Lunch and refreshments

• Parking

• Quality folder, notepad and pen

REGISTRATION DEADLINE

Registration Confirmation must be sent prior to the start of the scheduled course.

the venue

There is no restriction on location – we have provided in-house training from Namibia to Namaqualand. We work with our clients to manage all the necessary logistics.

bbbee compliance

BizTech is BBBEE level 1 compliant. This means that we are a 135% contributor and companies investing money in training their staff through BizTech can also improve their own BBBEE scorecard. Not only does it offer an opportunity to improve your company's Skills Development BBBEE category, but you can also improve your BBBEE Preferential Procurement category. In each case your company will benefit 135% of the spend made.