let's talk business: verbal communication for the business world

course overview

You cannot underestimate the power of the spoken word in business communication.

The right tone is just as important as the right words, for putting your company’s message across and projecting a positive image.

Knowing what to say and how to say it, to achieve the desired outcome, is an invaluable skill and one that can only be enhanced by attending the this course which covers the following key topics:

SPEECH, SILENCE AND THE COMMUNICATION CYCLE

• Using body language to interpret and influence

• Adjusting your delivery to achieve the desired outcome

• The art of starting lively conversations

• The knack of closing conversations with courtesy

• Mastering active listening

• Adapting your style to your audience

• Persuading without being pushy

• Barriers to mutual understanding

LIKING THE SOUND OF YOUR OWN VOICE

• Using your voice to bring calm to conflict situations

• Emotional inflection: getting the right feeling across

• Using pitch and tone to your advantage

• Creating a vocal ‘smile’

• Enunciate for clarity, understanding and fluency

• Effective pausing – why it’s important

• Volume, projection and resonance

• Pacing your speech: why you should slow down or speed up

FINDING JUST THE RIGHT WORDS

• Upgrading your business vocabulary

• Eliminating jargon, slang and overly casual language

• Eliminating hoity-toity overly formal language

• ‘Neutral’ English pronunciation: how to make your accent understood

• Say what you’re trying to say: constructing smart sentences

who should attend

• Team leaders, supervisors and administrators who would like to improve their interpersonal communication skills

• Personal Assistants and secretaries who want to come across as more polished and professional

• Receptionists and telephone operators who are their company’s first point of contact with their clients

• Second language English Speakers who want to develop and enhance their spoken communication skills

• Any person who would like to improve or enhance their verbal communication skills

outcomes

After attending this course attendees should:

• Understand and be understood: no more mistakes in conveying messages

• Build better relationships with clients and colleagues through strong, clear communication

• Get the results you want through packaging your message effectively

• Impress every contact with the warmth and professionalism of your voice Inspire confidence by your exceptional use of both voice and language as communication tools

• Vastly improve customer service at a personal and organisational level

take home tools

• Training Manual & CD

• All delegates receive one month of telephonic support relating to course content

general

COURSE DURATION

The course will take place over 2 days - 08:30 to 16:30 daily

COURSE FEES

R6 050.00 (excl. VAT) per delegate
( 5% discount for enrolment 2 weeks prior to course date. )

PROVISION OF THE COURSE BY BIZTECH INCLUDES

• Dynamic and knowledgeable facilitators

• Training File and a CD

• Certificate of Attendance

• High quality training venue

• Lunch and refreshments

• Parking

• Quality folder, notepad and pen

REGISTRATION DEADLINE

Registration Confirmation must be sent prior to the start of the scheduled course.

the venue

The course will take place at the AstroTech Conference Centre in Parktown, Johannesburg. 

The AstroTech Conference centre is in a gracious mansion in one of the most historic and beautiful areas of Johannesburg.

It is a high-end business focused conference centre with competitively priced packages, excellent facilities and top client service.

Close to major highways, airport and Johannesburg city centre, this state-of-the-art venue offers elegance, discretion, security and convenience with safe parking.

The course will be run from 08:30 to 16:30 daily.

Course venues will be confirmed prior to course commencement.

bbbee compliance

BizTech is BBBEE level 1 compliant. This means that we are a 135% contributor and companies investing money in training their staff through BizTech can also improve their own BBBEE scorecard. Not only does it offer an opportunity to improve your company's Skills Development BBBEE category, but you can also improve your BBBEE Preferential Procurement category. In each case your company will benefit 135% of the spend made.

terms and conditions

Should course expectations not be met for any reason, delegates are given the opportunity to leave before lunch on the 1st day and receive a full refund of the course fee.

Cancellations:
A cancellation can only be confirmed if we are advised in writing at training@biztech.co.za
For cancellations received more than one week prior to the course:
          0% cancellation fee will apply.
For cancellations received less than ONE WEEK prior to the course:
          50% cancellation fee will apply. 
For cancellations received within 24 hours of the course:
         100% cancellation fee will apply.

Substitutes are welcome at no additional charge at any time prior to the course.

Postponements:
Requests to postpone course attendance must be received in writing at least three full working days prior to the course commencement. Should we not receive written confirmation within this period; the postponement will be subject to an additional fee of R 1,000 (excl VAT) per delegate.

All course postponements or programme exchanges need to be utilized within 6 months of the original course booking or the course fee will be forfeited.

Cancellations on postponements or exchanges are subject to the full course fee

Absent Delegates:
In the event that a delegate does not arrive for the course and no written cancellation has been received and confirmed, the full course fee will be payable

Presenters:
Should it be necessary, BizTech reserves the right to substitute the presenter.

Communication:
When a person registers on BizTech’s website, is registered on a BizTech course or sends an email to BizTech, that person consents to receiving communications electronically or otherwise by BizTech and/or its business partners

Disclaimer:
BizTech wish to advise that they will not be held responsible for any loss, damage or harm, direct, indirect, consequential or otherwise and howsoever arising that may be caused to any person or property during the providing of any services by BizTech to the client.