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Becoming the Best Accounts Administrator

Becoming the Best Team Secretary / Administrator

Becoming the Best Customer Service Professional

Becoming the Most Successful Salesperson

Business Ethics for PAs and Administrators

Business Writing: The Unwritten Rules

Create and Deliver Dynamic Business Presentations

Contact Centre / Call Centre Service Excellence

Effective Stock Control

Emotional Intelligence

Excel Dashboards

Finance for PAs and Administrators

Graphs, Statistics and Numerical Reporting for PAs and Administrators

Great Organisational Skills: Organise Yourself to Success!

Intermediate Excel

Innovation & Creative Thinking in the Workplace

Key Elements of Successful Newsletters

Let's Talk Business: Verbal Communication for the Business World

Macros and VBA for Excel: Unleash the Power in your PC

Management Skills for Supervisors

Managing Generation Y

Managing your Image and Business Etiquette

Managing Your Personal Finance

Mastering Minutes and Meeting Protocol

Mastering Time and Self Management: Become a High Achiever

Masterminding the Perfect Business Function or Event

Mastering Confidence, Influence and Assertiveness Skills

Practical Project Management for PAs and Administrators

Practical MS Office 2010 & 2013 Skills

Practical Skills for Office Managers/Team Leaders

Professional Problem Solving Techniques: Overcome any Workplace Challenge

Professional Switchboard, Reception and Frontline Skills

Sexual Harassment: Righting the Wrongs

Successful Importing and Exporting

Social Intelligence

Stand-Out Presentation Preparation Skills for PAs

Technical Report Writing

The Complete PA: Step up and Stand out!

The National Credit Act

The Protection of Personal Information in Business and Government

The Relationship Edge: Creating High-Trust Client Relationships

The Secrets of Debt Collection Success

The Stand Out PA

The Total Team Leader

Time Management: Beat Work Overload and Achieve More!

Train the Trainer: How to Bring Training to Life

Trouble-free Travel Planning for PAs

MS Project for Effective Project Management

Word that Works: Create Professional Business Documents and Templates

Winning Ways: Persuade, Influence and Negotiate

mastering confidence, influence and assertiveness skills


course overview

20-21 April 2020

17-18 July 2020

17-18 August 2020

2-3 November 2020

There you go, you've just said yes to something you know you should have said no to.

How did it happen this time? How did they get that one past you, again? We've all been there. We've all kicked ourselves after the fact. But some people seem to just get it right!

They can say "no" appropriately, they can influence others to their way of thinking and, to top it all, they manage to do it in a way that everyone still likes them!

So, how can you do the same? Fortunately, the skills can be mastered and to assist you in this regard, BizTech is offering a training course which covers the following key topics:


  • Being assertive while still maintaining positive relationships

  • Standing up for your and your company's rights

  • Handling difficult people and tricky situations professionally, calmly and effectively

  • The impact of your image on your self-confidence and vice versa

  • Gain more control of what happens in your work environment

  • Achieve the outcomes that your manager expects of you when dealing with difficult situations

  • Making difficult situations easier through preparation and planning Learning to say "No" and knowing when it is appropriate

  • Maintaining confidence when dealing with senior management or important clients

  • Constructively dealing with people that waste your time

  • Knowing when assertiveness is appropriate

  • Understanding that "I matter and you do too"

  • Knowing how and when you need to get tough


  • Learn how to influence and shape outcomes in your workplace, whether or not from a position of authority

  • Learn positive influencing language and how to use it

  • Being aware of the affect that you can have on other people

  • Adapting and modifying your personal style to get your own way, while still being true to yourself

  • Learn how to influence at meetings and during presentations

  • Learning to increase co-operation from co-workers

  • Mastering the art of persuasion

  • Why pushing, bullying & bludgeoning DO NOT WORK!

  • Learn how to understand the motivations of others

  • Learn how to build effortless rapport

  • Building networks in and out of the workplace

  • Expanding your spheres of influence


who should attend

  • Bookkeepers, accounts clerks and administrators

  • Assistant managers, junior managers, supervisors and team leaders

  • Recent graduates and new employees who need help finding their place in the business world

  • Reception, secretarial, administrative and support staff who want to improve their job performance and career prospects


After attending this course attendees should:

  • Improved self-esteem and a positive attitude through confident behaviour

  • Enhanced work performance through constructive conflict management

  • Better decision making and improved relationships with clients and colleagues

  • No more being the victim: you will gain the respect of your peers

  • Gain more control of what happens in your work environment, and your personal life

  • Achieve targets and exceed your manager's expectations through self-belief and confidence in your own talents

  • Show yourself capable of more responsibility and be picked for promotion!

take home tools

  • Training Manual & Electronic copy of study material

  • All delegates receive one month of telephonic support relating to course content



  • Dynamic and knowledgeable facilitators

  • Training File and a USB

  • Certificate of Attendance

  • Quality folder, notepad and pen


The course will take place over 2 days - 08:30 to 16:30 daily



Registration Confirmation must be sent prior to the start of the scheduled course.

the venue

The AstroTech Conference Centre in Parktown, Johannesburg is in a gracious mansion in one of the most historic and beautiful area of Johannesburg.

It is a high-end business focused conference centre with competitively priced packages, excellent facilities and top client service.

Close to major highways, airport and Johannesburg city centre, this state-of-the-art venue offers elegance, discretion, security and convenience with safe parking.


The course will be run from 08:30 to 16:30 daily.

Course venues will be confirmed prior to course commencement.

bbbee compliance

BizTech is BBBEE level 4 compliant. This means that we are a 100% contributor and companies investing money in training their staff through BizTech can also improve their own BBBEE scorecard. Not only does it offer an opportunity to improve your company's Skills Development BBBEE category, but you can also improve your BBBEE Preferential Procurement category. In each case your company will benefit 100% of the spend made.