mastering confidence, influence and assertiveness skills

course overview

There you go, you've just said yes to something you know you should have said no to.

How did it happen this time? How did they get that one past you, again? We've all been there. We've all kicked ourselves after the fact. But some people seem to just get it right!

They can say "no" appropriately, they can influence others to their way of thinking and, to top it all, they manage to do it in a way that everyone still likes them!

So, how can you do the same? Fortunately, the skills can be mastered and to assist you in this regard, BizTech is offering a training course which covers the following key topics:

CONFIDENCE & ASSERTIVENESS SKILLS

• Being assertive while still maintaining positive relationships

• Standing up for your and your company's rights

• Handling difficult people and tricky situations professionally, calmly and effectively

• The impact of your image on your self-confidence and vice versa

• Gain more control of what happens in your work environment

• Achieve the outcomes that your manager expects of you when dealing with difficult situations

• Making difficult situations easier through preparation and planning Learning to say "No" and knowing when it is appropriate

• Maintaining confidence when dealing with senior management or important clients

• Constructively dealing with people that waste your time

• Knowing when assertiveness is appropriate

• Understanding that "I matter and you do too"

• Knowing how and when you need to get tough

INFLUENCING SKILLS

• Learn how to influence and shape outcomes in your workplace, whether or not from a position of authority

• Learn positive influencing language and how to use it

• Being aware of the affect that you can have on other people

• Adapting and modifying your personal style to get your own way, while still being true to yourself

• Learn how to influence at meetings and during presentations

• Learning to increase co-operation from co-workers

• Mastering the art of persuasion

• Why pushing, bullying & bludgeoning DO NOT WORK!

• Learn how to understand the motivations of others

• Learn how to build effortless rapport

• Building networks in and out of the workplace

• Expanding your spheres of influence

who should attend

• Bookkeepers, accounts clerks and administrators

• Assistant managers, junior managers, supervisors and team leaders

• Recent graduates and new employees who need help finding their place in the business world

• Reception, secretarial, administrative and support staff who want to improve their job performance and career prospects

outcomes

After attending this course attendees should:

• Improved self-esteem and a positive attitude through confident behaviour

• Enhanced work performance through constructive conflict management

• Better decision making and improved relationships with clients and colleagues

• No more being the victim: you will gain the respect of your peers

• Gain more control of what happens in your work environment, and your personal life

• Achieve targets and exceed your manager's expectations through self-belief and confidence in your own talents

• Show yourself capable of more responsibility and be picked for promotion!
  

take home tools

• Training Manual

• Training CD

• A quality folder, notepad and pen

• All delegates receive one month of telephonic support relating to course content

general

COURSE DURATION

The course will take place over 2 days - 08:30 to 16:30 daily

COURSE FEES

R7 010.00 (excl. VAT) per delegate for 2011
(5% discount for enrolment 2 weeks prior to course date)

REGISTRATION DEADLINE

Registration Confirmation must be sent prior to the start of the scheduled course.

the venue

The AstroTech Conference Centre in Parktown, Johannesburg is in a gracious mansion in one of the most historic and beautiful area of Johannesburg.

It is a high-end business focused conference centre with competitively priced packages, excellent facilities and top client service.

Close to major highways, airport and Johannesburg city centre, this state-of-the-art venue offers elegance, discretion, security and convenience with safe parking.

The course will be run from 08:30 to 16:30 daily.

Course venues will be confirmed prior to course commencement.

bbbee compliance

BizTech is BBBEE Level 1 compliant. This means that we are a 135% contributor and companies investing money in training their staff through BizTech can also improve their own BBBEE scorecard. Not only does it offer an opportunity to improve your company's Skills Development BBBEE category, but you can also improve your BBBEE Preferential Procurement category. In each case your company will benefit 135% of the spend made.