managing your image & business etiquette

course overview

What's wrong with chewing while you're on the phone to a client? Ok, so this is pretty obvious to most of us but there is, nonetheless, a minefield of subtle business etiquette that is not so obvious. There are also so many things that we know we should do, but how can you make them come naturally to you. To guide you through this minefield of manners and war-zone of work wear, BizTech offers you the guidance and skills you need to manage your image and business etiquette to get the results you want. The course covers the following key topics:

• Knowing what's appropriate and what's not in the office

• Behaviour at meetings and in the boardroom

• Improve workplace professionalism Sending silent signals that project confidence

• When should you use people's name and how formal should you be?

• Correct greetings, introductions and handshakes

• Using & interpreting body language in the business world

• Avoid uncomfortable silences - the fine art of small talk Business gift giving & receiving, what's right and what's not

• Do's and don'ts in a multi-cultural workplace

• Interact confidently at multiple levels - from executives to cleaning staff

• Dealing professionally with aggression, rudeness and conflict situations

• Dressing appropriately while still maintaining your own style

• What should you wear when in doubt?

• It's not what you say - communicating correctly

• Mastering telephone etiquette including cell phones (answering, making, returning & screening calls)

• Establishing business rapport

• Projecting professionalism through your appearance

• Business entertaining - what's appropriate and when

• Email and written etiquette

• How to recognize key decision makers in the group

• Ending conversations gracefully

who should attend

• Team leaders and Frontline staff who are their company's first point of contact with clients

• Personal Assistants, secretaries, administrators and frontline staff who want to improve the way they come across and represent their companies

• Anyone who needs to deal with diverse individuals at all levels in the normal course of business

outcomes

After attending this course attendees should:

• Have clear understanding of business etiquette subtleties

• Practice courtesy, tolerance and respect in any given situation

• Project a predetermined image for maximum impact

• Interact with confidence at all levels

• Enhance your career prospects by becoming the best example for others to follow

take home tools

• Training Manual & CD

• All delegates receive one month of telephonic support relating to course content

general

COURSE DURATION

The course will take place over 2 days - 08:30 to 16:00/16:30 daily

COURSE FEES

R6 050.00 (excl. VAT) per delegate
( 5% discount for enrolment 2 weeks prior to course date. )

PROVISION OF THE COURSE BY BIZTECH INCLUDES

• Dynamic and knowledgeable facilitators

• Training File and a CD

• Certificate of Attendance

• High quality training venue

• Lunch and refreshments

• Parking

• Quality folder, notepad and pen

REGISTRATION DEADLINE

Registration Confirmation must be sent prior to the start of the scheduled course.

the venue

The course will take place at the AstroTech Conference Centre in Parktown, Johannesburg. 

The AstroTech Conference centre is in a gracious mansion in one of the most historic and beautiful areas of Johannesburg.

It is a high-end business focused conference centre with competitively priced packages, excellent facilities and top client service.

Close to major highways, airport and Johannesburg city centre, this state-of-the-art venue offers elegance, discretion, security and convenience with safe parking.

The course will be run from 08:30 to 16:30 daily.

Course venues will be confirmed prior to course commencement.

bbbee compliance

BizTech is BBBEE level 1 compliant. This means that we are a 135% contributor and companies investing money in training their staff through BizTech can also improve their own BBBEE scorecard. Not only does it offer an opportunity to improve your company's Skills Development BBBEE category, but you can also improve your BBBEE Preferential Procurement category. In each case your company will benefit 135% of the spend made.

terms and conditions

Should course expectations not be met for any reason, delegates are given the opportunity to leave before lunch on the 1st day and receive a full refund of the course fee.

Cancellations:
A cancellation can only be confirmed if we are advised in writing at training@biztech.co.za
For cancellations received more than one week prior to the course:
          0% cancellation fee will apply.
For cancellations received less than ONE WEEK prior to the course:
          50% cancellation fee will apply. 
For cancellations received within 24 hours of the course:
          100% cancellation fee will apply.

Substitutes are welcome at no additional charge at any time prior to the course.

Postponements:
Requests to postpone course attendance must be received in writing at least three full working days prior to the course commencement. Should we not receive written confirmation within this period; the postponement will be subject to an additional fee of R 1,000 (excl VAT) per delegate.

All course postponements or programme exchanges need to be utilized within 6 months of the original course booking or the course fee will be forfeited.

Cancellations on postponements or exchanges are subject to the full course fee

Absent Delegates:
In the event that a delegate does not arrive for the course and no written cancellation has been received and confirmed, the full course fee will be payable

Presenters:
Should it be necessary, BizTech reserves the right to substitute the presenter.

Communication:
When a person registers on BizTech’s website, is registered on a BizTech course or sends an email to BizTech, that person consents to receiving communications electronically or otherwise by BizTech and/or its business partners

Disclaimer:
BizTech wish to advise that they will not be held responsible for any loss, damage or harm, direct, indirect, consequential or otherwise and howsoever arising that may be caused to any person or property during the providing of any services by BizTech to the client.