managing your image & business etiquette

course overview

What's wrong with chewing while you're on the phone to a client? Ok, so this is pretty obvious to most of us but there is, nonetheless, a minefield of subtle business etiquette that is not so obvious. There are also so many things that we know we should do, but how can you make them come naturally to you. To guide you through this minefield of manners and war-zone of work wear, BizTech offers you the guidance and skills you need to manage your image and business etiquette to get the results you want. The course covers the following key topics:

• Knowing what's appropriate and what's not in the office

• Behaviour at meetings and in the boardroom

• Improve workplace professionalism Sending silent signals that project confidence

• When should you use people's name and how formal should you be?

• Correct greetings, introductions and handshakes

• Using & interpreting body language in the business world

• Avoid uncomfortable silences - the fine art of small talk Business gift giving & receiving, what's right and what's not

• Do's and don'ts in a multi-cultural workplace

• Interact confidently at multiple levels - from executives to cleaning staff

• Dealing professionally with aggression, rudeness and conflict situations

• Dressing appropriately while still maintaining your own style

• What should you wear when in doubt?

• It's not what you say - communicating correctly

• Mastering telephone etiquette including cell phones (answering, making, returning & screening calls)

• Establishing business rapport

• Projecting professionalism through your appearance

• Business entertaining - what's appropriate and when

• Email and written etiquette

• How to recognize key decision makers in the group

• Ending conversations gracefully

who should attend

• Team leaders and Frontline staff who are their company's first point of contact with clients

• Personal Assistants, secretaries, administrators and frontline staff who want to improve the way they come across and represent their companies

• Anyone who needs to deal with diverse individuals at all levels in the normal course of business

outcomes

After attending this course attendees should:

• Have clear understanding of business etiquette subtleties

• Practice courtesy, tolerance and respect in any given situation

• Project a predetermined image for maximum impact

• Interact with confidence at all levels

• Enhance your career prospects by becoming the best example for others to follow

take home tools

• Training Manual & CD

• All delegates receive one month of telephonic support relating to course content

general

PROVISION OF THE COURSE BY BIZTECH INCLUDES

• Dynamic and knowledgeable facilitators

• Training File and a CD

• Certificate of Attendance

• Quality folder, notepad and pen

the venue

There is no restriction on location – we have provided in-house training from Namibia to Namaqualand. We work with our clients to manage all the necessary logistics.

bbbee compliance

BizTech is BBBEE level 1 compliant. This means that we are a 135% contributor and companies investing money in training their staff through BizTech can also improve their own BBBEE scorecard. Not only does it offer an opportunity to improve your company's Skills Development BBBEE category, but you can also improve your BBBEE Preferential Procurement category. In each case your company will benefit 135% of the spend made.