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Becoming the Best Accounts Administrator

Becoming the Best Team Secretary / Administrator

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Business Ethics for PAs and Administrators

Business Writing: The Unwritten Rules

Create and Deliver Dynamic Business Presentations

Contact Centre / Call Centre Service Excellence

Effective Stock Control

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Graphs, Statistics and Numerical Reporting for PAs and Administrators

Great Organisational Skills: Organise Yourself to Success!

Intermediate Excel

Innovation & Creative Thinking in the Workplace

Key Elements of Successful Newsletters

Let's Talk Business: Verbal Communication for the Business World

Macros and VBA for Excel: Unleash the Power in your PC

Management Skills for Supervisors

Managing Generation Y

Managing your Image and Business Etiquette

Managing Your Personal Finance

Mastering Minutes and Meeting Protocol

Mastering Time and Self Management: Become a High Achiever

Masterminding the Perfect Business Function or Event

Mastering Confidence, Influence and Assertiveness Skills

Practical Project Management for PAs and Administrators

Practical MS Office 2010 & 2013 Skills

Practical Skills for Office Managers/Team Leaders

Professional Problem Solving Techniques: Overcome any Workplace Challenge

Professional Switchboard, Reception and Frontline Skills

Sexual Harassment: Righting the Wrongs

Successful Importing and Exporting

Social Intelligence

Stand-Out Presentation Preparation Skills for PAs

Technical Report Writing

The Complete PA: Step up and Stand out!

The National Credit Act

The Protection of Personal Information in Business and Government

The Relationship Edge: Creating High-Trust Client Relationships

The Secrets of Debt Collection Success

The Stand Out PA

The Total Team Leader

Time Management: Beat Work Overload and Achieve More!

Train the Trainer: How to Bring Training to Life

Trouble-free Travel Planning for PAs

MS Project for Effective Project Management

Word that Works: Create Professional Business Documents and Templates

Winning Ways: Persuade, Influence and Negotiate

managing your image & business etiquette


course overview

Available as in-house course only

Please contact us on 011 582 3333, or email training@biztech.co.za

What's wrong with chewing while you're on the phone to a client? Ok, so this is pretty obvious to most of us but there is, nonetheless, a minefield of subtle business etiquette that is not so obvious. There are also so many things that we know we should do, but how can you make them come naturally to you. To guide you through this minefield of manners and war-zone of work wear, BizTech offers you the guidance and skills you need to manage your image and business etiquette to get the results you want. The course covers the following key topics:

  • Knowing what's appropriate and what's not in the office

  • Behaviour at meetings and in the boardroom

  • Improve workplace professionalism Sending silent signals that project confidence

  • When should you use people's name and how formal should you be?

  • Correct greetings, introductions and handshakes

  • Using & interpreting body language in the business world

  • Avoid uncomfortable silences - the fine art of small talk Business gift giving & receiving, what's right and what's not

  • Do's and don'ts in a multi-cultural workplace

  • Interact confidently at multiple levels - from executives to cleaning staff

  • Dealing professionally with aggression, rudeness and conflict situations

  • Dressing appropriately while still maintaining your own style

  • What should you wear when in doubt?

  • It's not what you say - communicating correctly

  • Mastering telephone etiquette including cell phones (answering, making, returning & screening calls)

  • Establishing business rapport

  • Projecting professionalism through your appearance

  • Business entertaining - what's appropriate and when

  • Email and written etiquette

  • How to recognize key decision makers in the group

  • Ending conversations gracefully

who should attend

  • Team leaders and Frontline staff who are their company's first point of contact with clients

  • Personal Assistants, secretaries, administrators and frontline staff who want to improve the way they come across and represent their companies

  • Anyone who needs to deal with diverse individuals at all levels in the normal course of business


After attending this course attendees should:

  • Have clear understanding of business etiquette subtleties

  • Practice courtesy, tolerance and respect in any given situation

  • Project a predetermined image for maximum impact

  • Interact with confidence at all levels

  • Enhance your career prospects by becoming the best example for others to follow

take home tools

  • Training Manual & Electronic copy of study material

  • All delegates receive one month of telephonic support relating to course content



  • Dynamic and knowledgeable facilitators

  • Training File and a USB

  • Certificate of Attendance

  • Quality folder, notepad and pen

the venue

There is no restriction on location we have provided in-house training from Namibia to Namaqualand. We work with our clients to manage all the necessary logistics.

bbbee compliance

BizTech is BBBEE level 4 compliant. This means that we are a 100% contributor and companies investing money in training their staff through BizTech can also improve their own BBBEE scorecard. Not only does it offer an opportunity to improve your company's Skills Development BBBEE category, but you can also improve your BBBEE Preferential Procurement category. In each case your company will benefit 100% of the spend made.