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Becoming the Best Accounts Administrator

Becoming the Best Team Secretary / Administrator

Becoming the Best Customer Service Professional

Becoming the Most Successful Salesperson

Business Ethics for PAs and Administrators

Business Writing: The Unwritten Rules

Create and Deliver Dynamic Business Presentations

Contact Centre / Call Centre Service Excellence

Effective Stock Control

Emotional Intelligence

Excel Dashboards

Finance for PAs and Administrators

Graphs, Statistics and Numerical Reporting for PAs and Administrators

Great Organisational Skills: Organise Yourself to Success!

Intermediate Excel

Innovation & Creative Thinking in the Workplace

Key Elements of Successful Newsletters

Let's Talk Business: Verbal Communication for the Business World

Macros and VBA for Excel: Unleash the Power in your PC

Management Skills for Supervisors

Managing Generation Y

Managing your Image and Business Etiquette

Managing Your Personal Finance

Mastering Minutes and Meeting Protocol

Mastering Time and Self Management: Become a High Achiever

Masterminding the Perfect Business Function or Event

Mastering Confidence, Influence and Assertiveness Skills

Practical Project Management for PAs and Administrators

Practical MS Office 2010 & 2013 Skills

Practical Skills for Office Managers/Team Leaders

Professional Problem Solving Techniques: Overcome any Workplace Challenge

Professional Switchboard, Reception and Frontline Skills

Sexual Harassment: Righting the Wrongs

Successful Importing and Exporting

Social Intelligence

Stand-Out Presentation Preparation Skills for PAs

Technical Report Writing

The Complete PA: Step up and Stand out!

The National Credit Act

The Protection of Personal Information in Business and Government

The Relationship Edge: Creating High-Trust Client Relationships

The Secrets of Debt Collection Success

The Stand Out PA

The Total Team Leader

Time Management: Beat Work Overload and Achieve More!

Train the Trainer: How to Bring Training to Life

Trouble-free Travel Planning for PAs

MS Project for Effective Project Management

Word that Works: Create Professional Business Documents and Templates

Winning Ways: Persuade, Influence and Negotiate

Mastering minutes and meeting protocol


course overview


15-16 April 2020

11-12 August 2020

16-17 November 2020

Management meetings would be redundant without high quality minutes. In partnership with the meeting’s Chairperson, the minute taker holds the key to transforming what could otherwise be time-wasting sessions into precise action plans, by producing short, sharp minutes that accurately record and clarify the meeting’s objectives, decisions and “to do” lists.

These everlasting and unchangeable records help organisations learn from past successes and challenges, and are vital to circumvent arguments and pinpoint accountability.

To transform the look and feel and ultimately the effectiveness of your company’s minutes, BizTech is presenting a course which covers the following topics:


  • Why meet at all?

  • Essential elements of meetings

  • Rules of conduct from legislation, constitution or common law

  • Public versus Private and Formal versus Informal

  • Become the right-hand to the Chair

  • Process, progress and decision making

  • Terminology: knowing your quorums from your proxies


  • Why not verbatim?

  • Why knowing shorthand is sometimes a disadvantage!

  • Terrific templates for easy and effective formatting

  • User-friendly symbols and abbreviations

  • The ultimate meeting preparation checklist

  • The power of selective paraphrasing

  • Speaking up to sort out ambiguities: appropriate assertiveness

  • Indispensable listening skills for improved concentration

  • Tighten up your writing: keeping it short, sharp and simple

  • Using glossaries and other tools to cope with unfamiliar subject matter


  • Understand the hidden variables such as group dynamics, status and the seating plan

  • Be aware of different personality types and possible agendas

  • Recognise how body language can be used to influence people

  • Projecting a positive image and attitude so that you are respected as an integral player in the meeting, and not merely ‘The Secretariat’.

who should attend

  • Executive secretaries and Personal Assistants who want to enhance their skills

  • Mid-level secretaries and Personal Assistants with potential for promotion to the executive level

  • General Administrators responsible for meetings and minutes

  • New employees who have never been exposed to minute taking before

  • Anyone who has been entrusted with minute taking for their team

  • Any individual who chairs or runs meetings for small businesses, body corporates, social or sports clubs, charitable organisations, academic committees, etc.


After attending this course attendees should be able to:

  • Institute fail-safe preparation and planning for meetings and minute taking

  • Produce high quality, highly readable minutes in cutting edge formats

  • Ensure effective follow up on action points and decision implementation, thanks to the clarity and accuracy of your minutes

  • Use your minute taking role to expand your knowledge and make valuable contacts within your organization, while maintaining confidentiality and discretion

  • Take the opportunity to impress your executives with your professionalism and competence – minute taking in the right meetings could be your first step in advancing your career!

take home tools

  • Training Manual & Electronic copy of study material

  • All delegates receive one month of telephonic support relating to course content



  • Dynamic and knowledgeable facilitators

  • Training File and a USB

  • Certificate of Attendance

  • Quality folder, notepad and pen


The course will take place over 2 days - 08:30 to 16:30 daily



Registration Confirmation must be sent prior to the start of the scheduled course.

the venue

The course will take place at the AstroTech Conference Centre in Parktown, Johannesburg. 

The AstroTech Conference centre is in a gracious mansion in one of the most historic and beautiful areas of Johannesburg.

It is a high-end business focused conference centre with competitively priced packages, excellent facilities and top client service.

Close to major highways, airport and Johannesburg city centre, this state-of-the-art venue offers elegance, discretion, security and convenience with safe parking.

Course venues will be confirmed prior to course commencement.

bbbee compliance

BizTech is BBBEE level 4 compliant. This means that we are a 100% contributor and companies investing money in training their staff through BizTech can also improve their own BBBEE scorecard. Not only does it offer an opportunity to improve your company's Skills Development BBBEE category, but you can also improve your BBBEE Preferential Procurement category. In each case your company will benefit 100% of the spend made.