E-Updates
Receive regular training updates

A Winning Team: You & Your Manager

B-BBEE - The New Codes of Practice

B-BBEE Fronting

Becoming the Best Accounts Administrator

Becoming the Best Team Secretary / Administrator

Becoming the Best Customer Service Professional

Becoming the Most Successful Salesperson

Business Ethics for PAs and Administrators

Business Writing: The Unwritten Rules

Create and Deliver Dynamic Business Presentations

Contact Centre / Call Centre Service Excellence

Effective Stock Control

Emotional Intelligence

Excel Dashboards

Finance for PAs and Administrators

Graphs, Statistics and Numerical Reporting for PAs and Administrators

Great Organisational Skills: Organise Yourself to Success!

Intermediate Excel

Innovation & Creative Thinking in the Workplace

Key Elements of Successful Newsletters

Let's Talk Business: Verbal Communication for the Business World

Macros and VBA for Excel: Unleash the Power in your PC

Management Skills for Supervisors

Managing Generation Y

Managing your Image and Business Etiquette

Managing Your Personal Finance

Mastering Minutes and Meeting Protocol

Mastering Time and Self Management: Become a High Achiever

Masterminding the Perfect Business Function or Event

Mastering Confidence, Influence and Assertiveness Skills

Practical Project Management for PAs and Administrators

Practical MS Office 2010 & 2013 Skills

Practical Skills for Office Managers/Team Leaders

Professional Problem Solving Techniques: Overcome any Workplace Challenge

Professional Switchboard, Reception and Frontline Skills

Successful Importing and Exporting

Social Intelligence

Stand-Out Presentation Preparation Skills for PAs

Technical Report Writing

The Complete PA: Step up and Stand out!

The National Credit Act

The Protection of Personal Information in Business and Government

The Relationship Edge: Creating High-Trust Client Relationships

The Secrets of Debt Collection Success

The Stand Out PA

The Total Team Leader

Time Management: Beat Work Overload and Achieve More!

Train the Trainer: How to Bring Training to Life

Trouble-free Travel Planning for PAs

MS Project for Effective Project Management

Word that Works: Create Professional Business Documents and Templates

Winning Ways: Persuade, Influence and Negotiate

the total team leader

   

course overview

 

 

 

 

 

 

 

19-20 November 2018

19-20 November 2018

(Durban)

21-22 November 2018

(Cape Town)

11-12 February 2019

20-21 May 2019

21-22 May 2019

(Cape Town)

12-13 August 2019

13-14 August 2019

(Cape Town)

11-12 November 2019

12-13 November 2019

(Cape Town)

 

As a Team Leader, you are probably the operational expert and know exactly how to do every aspect of the work at hand - and do it better than anyone else.

However, one of the most important parts of people management is to learn how to let go, and change your primary focus to motivate, empower and develop your team to do it all just as well as you, if not better!

In order to assist you to improve your management skills for your own future development and career advancement, BizTech is offering a course which covers the following key topics:

 

DELEGATION: JUST DO IT!

  • How to let go!

  • Building trust by training your team

  • Eliminate doubt: Clarify process and procedure

  • Let your systems be your safety net

BUILDING YOUR TEAM

  • The power of participation

  • Finding the right leadership style for each situation

  • Team goal-setting for maximum buy-in

  • Your place in the team: how to handle being promoted above your peers

  • Dealing with team members who are older or more experienced than you

  • Managing performance to motivate and release potential

  • Recognising and developing individual talent

HANDLE CHALLENGING SCENARIOS

  • Dealing with poor performance

  • Suspected fraud or theft

  • Sexual harassment

  • Cultural insensitivity

  • Personal hygiene

  • Gossip and rumour-mongering

DEALING WITH PEOPLE ISSUES

  • What makes people tick?

  • What do people really want?

  • Solve the motivation mystery

  • Loyalty drivers: these may surprise you!

  • Attitude vs. skills

  • Communication to achieve co-operation

  • Timing your actions to avoid problem explosions

  • Show appreciation through reward and recognition

who should attend

  • Established Team Leaders and Supervisors who want to sharpen their skills

  • Newly appointed Team Leaders and Supervisors who want to start off the right way

  • Administrative and support staff with potential for promotion

  • Office Managers, HR officers and administrators

  • Anyone who has someone reporting to them

outcomes

After attending this course attendees should be able to:

  • Pinpoint the real motivational factors that transform your team into star performers Empower your team and watch them exceed your expectations Help your company become the 'employer of choice'

  • Be relied on by management to handle interpersonal issues with sensitivity and skill

  • Cultivate an environment of trust and loyalty

  • Manage conflict proactively, and avoid unnecessary escalations

  • Achieve your own career growth goals by increasing your overall value to your employer

take home tools

  • Training Manual & Electronic copy of study material

  • All delegates receive one month of telephonic support relating to course content

general


PROVISION OF THE COURSE BY BIZTECH INCLUDES

  • Dynamic and knowledgeable facilitators

  • Training File and a USB

  • Certificate of Attendance

  • Quality folder, notepad and pen


COURSE DURATION

The course will take place over 2 days - 08:30 to 16:30 daily

 

REGISTRATION DEADLINE

Registration Confirmation must be sent prior to the start of the scheduled course.

the venue

The course will take place at the AstroTech Conference Centre in Parktown, Johannesburg. 

The AstroTech Conference centre is in a gracious mansion in one of the most historic and beautiful areas of Johannesburg.

It is a high-end business focused conference centre with competitively priced packages, excellent facilities and top client service.

Close to major highways, airport and Johannesburg city centre, this state-of-the-art venue offers elegance, discretion, security and convenience with safe parking.

bbbee compliance

BizTech is BBBEE level 4 compliant. This means that we are a 100% contributor and companies investing money in training their staff through BizTech can also improve their own BBBEE scorecard. Not only does it offer an opportunity to improve your company's Skills Development BBBEE category, but you can also improve your BBBEE Preferential Procurement category. In each case your company will benefit 100% of the spend made.