the total team leader

course overview

As a Team Leader, you are probably the operational expert and know exactly how to do every aspect of the work at hand - and do it better than anyone else.

However, one of the most important parts of people management is to learn how to let go, and change your primary focus to motivate, empower and develop your team to do it all just as well as you, if not better!

In order to assist you to improve your management skills for your own future development and career advancement, BizTech is offering a course which covers the following key topics:

DELEGATION: JUST DO IT!

• How to let go!

• Building trust by training your team

• Eliminate doubt: Clarify process and procedure

• Let your systems be your safety net

BUILDING YOUR TEAM

• The power of participation

• Finding the right leadership style for each situation

• Team goal-setting for maximum buy-in

• Your place in the team: how to handle being promoted above your peers

• Dealing with team members who are older or more experienced than you

• Managing performance to motivate and release potential

• Recognising and developing individual talent

HANDLE CHALLENGING SCENARIOS

• Dealing with poor performance

• Suspected fraud or theft

• Sexual harassment

• Cultural insensitivity

• Personal hygiene

• Gossip and rumour-mongering

DEALING WITH PEOPLE ISSUES

• What makes people tick?

• What do people really want?

• Solve the motivation mystery

• Loyalty drivers: these may surprise you!

• Attitude vs. skills

• Communication to achieve co-operation

• Timing your actions to avoid problem explosions

• Show appreciation through reward and recognition

who should attend

• Established Team Leaders and Supervisors who want to sharpen their skills

• Newly appointed Team Leaders and Supervisors who want to start off the right way

• Administrative and support staff with potential for promotion

• Office Managers, HR officers and administrators

• Anyone who has someone reporting to them

outcomes

After attending this course attendees should be able to:

• Pinpoint the real motivational factors that transform your team into star performers Empower your team and watch them exceed your expectations Help your company become the 'employer of choice'

• Be relied on by management to handle interpersonal issues with sensitivity and skill

• Cultivate an environment of trust and loyalty

• Manage conflict proactively, and avoid unnecessary escalations

• Achieve your own career growth goals by increasing your overall value to your employer

take home tools

• Training Manual & CD

• All delegates receive one month of telephonic support relating to course content

general

COURSE DURATION

The course will take place over 2 days - 08:30 to 16:30 daily

COURSE FEES

R6 380.00 (excl. VAT) per delegate
( 5% discount for enrolment 2 weeks prior to course date. )

PROVISION OF THE COURSE BY BIZTECH INCLUDES

• Dynamic and knowledgeable facilitators

• Training File and a CD

• Certificate of Attendance

• High quality training venue

• Lunch and refreshments

• Parking

• Quality folder, notepad and pen

REGISTRATION DEADLINE

Registration Confirmation must be sent prior to the start of the scheduled course.

the venue

The course will take place at the AstroTech Conference Centre in Parktown, Johannesburg. 

The AstroTech Conference centre is in a gracious mansion in one of the most historic and beautiful areas of Johannesburg.

It is a high-end business focused conference centre with competitively priced packages, excellent facilities and top client service.

Close to major highways, airport and Johannesburg city centre, this state-of-the-art venue offers elegance, discretion, security and convenience with safe parking.

The course will be run from 08:30 to 16:30 daily.

Course venues will be confirmed prior to course commencement.

bbbee compliance

BizTech is BBBEE level 1 compliant. This means that we are a 135% contributor and companies investing money in training their staff through BizTech can also improve their own BBBEE scorecard. Not only does it offer an opportunity to improve your company's Skills Development BBBEE category, but you can also improve your BBBEE Preferential Procurement category. In each case your company will benefit 135% of the spend made.

terms and conditions

Should course expectations not be met for any reason, delegates are given the opportunity to leave before lunch on the 1st day and receive a full refund of the course fee.

Cancellations:
A cancellation can only be confirmed if we are advised in writing at training@biztech.co.za
For cancellations received more than one week prior to the course:
          0% cancellation fee will apply.
For cancellations received less than ONE WEEK prior to the course:
          50% cancellation fee will apply. 
For cancellations received within 24 hours of the course:
          100% cancellation fee will apply.

Substitutes are welcome at no additional charge at any time prior to the course.

Postponements:
Requests to postpone course attendance must be received in writing at least three full working days prior to the course commencement. Should we not receive written confirmation within this period; the postponement will be subject to an additional fee of R 1,000 (excl VAT) per delegate.

All course postponements or programme exchanges need to be utilized within 6 months of the original course booking or the course fee will be forfeited.

Cancellations on postponements or exchanges are subject to the full course fee

Absent Delegates:
In the event that a delegate does not arrive for the course and no written cancellation has been received and confirmed, the full course fee will be payable

Presenters:
Should it be necessary, BizTech reserves the right to substitute the presenter.

Communication:
When a person registers on BizTech’s website, is registered on a BizTech course or sends an email to BizTech, that person consents to receiving communications electronically or otherwise by BizTech and/or its business partners

Disclaimer:
BizTech wish to advise that they will not be held responsible for any loss, damage or harm, direct, indirect, consequential or otherwise and howsoever arising that may be caused to any person or property during the providing of any services by BizTech to the client.