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Let's Talk Business: Verbal Communication for the Business World

Macros and VBA for Excel: Unleash the Power in your PC

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Managing Generation Y

Managing your Image and Business Etiquette

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Mastering Minutes and Meeting Protocol

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Mastering Confidence, Influence and Assertiveness Skills

Practical Project Management for PAs and Administrators

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The Complete PA: Step up and Stand out!

The National Credit Act

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The Relationship Edge: Creating High-Trust Client Relationships

The Secrets of Debt Collection Success

The Stand Out PA

The Total Team Leader

Time Management: Beat Work Overload and Achieve More!

Train the Trainer: How to Bring Training to Life

Trouble-free Travel Planning for PAs

MS Project for Effective Project Management

Word that Works: Create Professional Business Documents and Templates

Winning Ways: Persuade, Influence and Negotiate

Winning Ways: Persuade, Influence and Negotiate
 

course overview


Available as

in-house course

Please contact us on:

011 582 3333, or email training@biztech.co.za

 

You can get so much more done with the help and support of your colleagues than trying to manage it all on your own. Imagine getting other people to buy in to what you want to achieve, and persuading others to work with you to reach the business goals.

But what’s the secret? How can you access all this extra assistance and all these good ideas, with your colleagues participating willingly and enthusiastically? The key lies in your ability to influence, persuade and negotiate! With these skills mastered, you will surprise both yourself and your manager with what you can take on.

The course covers the following topics:

  • Achieve your goals with the help of those around you

  • The power of influence on your career

  • Using influence and not position

  • Getting what you want with ease

  • Achieving a shared vision and common purpose

  • Small changes in your approach to make big changes in your career

  • Persuading others to your way of thinking

  • Effective persuasion and influence while maintaining ethics and personal values

  • Assertiveness without appearing aggressive

  • Dealing with tough communication situations

  • Handling conflict effectively

  • Knowing when to be flexible

  • Dealing with bullies in the workplace

  • Understanding the hidden language of negotiations

  • Addressing underlying needs and interests

  • Handling others' emotional outbursts

  • The role of creativity in finding solutions

  • Confronting people with hidden agendas

  • Influencing people from different cultures

  • Persuading people with different personality types

  • Building your self confidence in difficult situations

  • Dealing with threats, ultimatums and accusations

  • Be persuasive, not abrasive

  • Identify your own conversation style under stress and spot when others no longer feel safe.

  • Do your homework to avoid surprises

  • Remaining calm & focused on the objective

  • Maintaining professionalism through it all

  • Knowing when it's best to keep quiet

  • Separating the person from the problem

who should attend

  • Team leaders, supervisors and junior mangers dealing with many diverse functions and people

  • Personal Assistants and office administrators who want to get ahead

  • Sales personnel and support staff who want to improve the outcomes of their interactions with others

  • Any person looking to improve their personal effectiveness through independent persuasion, influencing and negotiation skills

outcomes

After attending this course, you should be able to:

  • Be able to persuade and influence others to help you meet your objectives

  • Learn how to deal constructively with all levels of people

  • Be more influential in your dealings with colleagues, management, customers and suppliers

  • Achieve the outcomes your manager & company need you to

  • Create a strong network for yourself and your manager through negotiation and relationship-building 

  • Ensure internal and external relationships remain intact despite strong negotiation

  • Advance your career through taking on the added responsibility of successfully achieving your company and/or department's needs

take home tools

  • Training Manual & Electronic copy of study material

  • All delegates receive one month of telephonic support relating to course content

general


PROVISION OF THE COURSE BY BIZTECH INCLUDES

  • Dynamic and knowledgeable facilitators

  • Training File and a USB

  • Certificate of Attendance

  • Quality folder, notepad and pen

the venue

There is no restriction on location – we have provided in-house training from Namibia to Namaqualand. We work with our clients to manage all the necessary logistics.

bbbee compliance

BizTech is BBBEE level 4 compliant. This means that we are a 100% contributor and companies investing money in training their staff through BizTech can also improve their own BBBEE scorecard. Not only does it offer an opportunity to improve your company's Skills Development BBBEE category, but you can also improve your BBBEE Preferential Procurement category. In each case your company will benefit 100% of the spend made.