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A Winning Team: You & Your Manager

B-BBEE - The New Codes of Practice

B-BBEE Fronting

Becoming the Best Accounts Administrator

Becoming the Best Team Secretary / Administrator

Becoming the Best Customer Service Professional

Becoming the Most Successful Salesperson

Business Ethics for PAs and Administrators

Business Writing: The Unwritten Rules

Create and Deliver Dynamic Business Presentations

Contact Centre / Call Centre Service Excellence

Effective Stock Control

Emotional Intelligence

Excel Dashboards

Finance for PAs and Administrators

Graphs, Statistics and Numerical Reporting for PAs and Administrators

Great Organisational Skills: Organise Yourself to Success!

Intermediate Excel

Innovation & Creative Thinking in the Workplace

Key Elements of Successful Newsletters

Let's Talk Business: Verbal Communication for the Business World

Macros and VBA for Excel: Unleash the Power in your PC

Management Skills for Supervisors

Managing Generation Y

Managing your Image and Business Etiquette

Managing Your Personal Finance

Mastering Minutes and Meeting Protocol

Mastering Time and Self Management: Become a High Achiever

Masterminding the Perfect Business Function or Event

Mastering Confidence, Influence and Assertiveness Skills

Practical Project Management for PAs and Administrators

Practical MS Office 2010 & 2013 Skills

Practical Skills for Office Managers/Team Leaders

Professional Problem Solving Techniques: Overcome any Workplace Challenge

Professional Switchboard, Reception and Frontline Skills

Sexual Harassment: Righting the Wrongs

Successful Importing and Exporting

Social Intelligence

Stand-Out Presentation Preparation Skills for PAs

Technical Report Writing

The Complete PA: Step up and Stand out!

The National Credit Act

The Protection of Personal Information in Business and Government

The Relationship Edge: Creating High-Trust Client Relationships

The Secrets of Debt Collection Success

The Stand Out PA

The Total Team Leader

Time Management: Beat Work Overload and Achieve More!

Train the Trainer: How to Bring Training to Life

Trouble-free Travel Planning for PAs

MS Project for Effective Project Management

Word that Works: Create Professional Business Documents and Templates

Winning Ways: Persuade, Influence and Negotiate

Practical skills for office managers/team leaders


course overview


Available as in-house course only

Please contact us on 011 582 3333, or email training@biztech.co.za


In most organisations, it is taken for granted that as the office manager or team leader, you will seamlessly handle the most diverse range of tasks, from day to day filing to resolving difficult office conflict.

You are expected to ensure that everything, and we mean everything, happens without a hitch. You are ultimately the person most trusted by senior management to ensure the smooth running of, well, everything. If you feel that you need some of the weight lifted off your shoulders, BizTech has designed the ideal course for you. The course covers the following key topics:


  • Get your team pulling in the same direction

  • Mastering Leadership so that you and your team are top performers

  • Learn how to motivate, inspire and empower even the most difficult of your team members

  • Appropriate recognition and reward of good performance

  • Defining team roles for maximum productivity

  • Delegating - how to let go

  • Providing negative feedback in a positive way

  • Knowing when to train and when to discipline

  • Know how to manage time keeping, absenteeism and all the other difficult people issues

  • Managing people who are older or more skilled than you

  • Giving your team your time but still coping with your job


  • Develop planning techniques for you and your team

  • Ensure quality and consistency through defining process flows and developing check lists

  • How to run effective team meetings and prepare accurate minutes and action items Instilling a true 'Customer First' culture within your team

  • Managing stationery and stock to prevent losses and optimize order quantities

  • Understanding budgeting basics

  • Controlling office expenses and petty cash

  • What checks and balances do you need to prevent fraud in your team?

  • Getting your company the best deal through successful negotiation & supplier relationship management

  • What contracts or service level agreements can you and should you sign?

  • Providing concise but effective management reporting

  • Ensuring systems are in place to deal with emergencies

  • Managing the technology issues that your team depends on

who should attend

  • Office Managers, Supervisors and Team Leaders

  • Personal Assistants and secretaries with office management responsibilities

  • Office administrators wanting to improve and gain new skills

  • Anyone wanting to improve their office efficiencies and performance


After attending this course attendees should:

  • Fulfill your role as an effective manager, supervisor or team leader

  • Improve productivity through planning and time management

  • Effortlessly deal with all levels of people and situations

  • Expand your responsibilities while coping with stress

  • Demonstrate a clear understanding of cost control and fraud prevention

  • Manage a productive office so that your value as an employee grows exponentially!

take home tools

  • Training Manual & Electronic copy of study material

  • All delegates receive one month of telephonic support relating to course content



  • Dynamic and knowledgeable facilitators

  • Training File and a USB

  • Certificate of Attendance

  • Quality folder, notepad and pen


The course will take place over 2 days - 08:30 to 16:00/16:30 daily

bbbee compliance

BizTech is BBBEE level 4 compliant. This means that we are a 100% contributor and companies investing money in training their staff through BizTech can also improve their own BBBEE scorecard. Not only does it offer an opportunity to improve your company's Skills Development BBBEE category, but you can also improve your BBBEE Preferential Procurement category. In each case your company will benefit 100% of the spend made.