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A Winning Team: You & Your Manager

B-BBEE - The New Codes of Practice

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Becoming the Best Accounts Administrator

Becoming the Best Team Secretary / Administrator

Becoming the Best Customer Service Professional

Becoming the Most Successful Salesperson

Business Ethics for PAs and Administrators

Business Writing: The Unwritten Rules

Create and Deliver Dynamic Business Presentations

Contact Centre / Call Centre Service Excellence

Effective Stock Control

Emotional Intelligence

Excel Dashboards

Finance for PAs and Administrators

Graphs, Statistics and Numerical Reporting for PAs and Administrators

Great Organisational Skills: Organise Yourself to Success!

Intermediate Excel

Innovation & Creative Thinking in the Workplace

Key Elements of Successful Newsletters

Let's Talk Business: Verbal Communication for the Business World

Macros and VBA for Excel: Unleash the Power in your PC

Management Skills for Supervisors

Managing Generation Y

Managing your Image and Business Etiquette

Managing Your Personal Finance

Mastering Minutes and Meeting Protocol

Mastering Time and Self Management: Become a High Achiever

Masterminding the Perfect Business Function or Event

Mastering Confidence, Influence and Assertiveness Skills

Practical Project Management for PAs and Administrators

Practical MS Office 2010 & 2013 Skills

Practical Skills for Office Managers/Team Leaders

Professional Problem Solving Techniques: Overcome any Workplace Challenge

Professional Switchboard, Reception and Frontline Skills

Sexual Harassment: Righting the Wrongs

Successful Importing and Exporting

Social Intelligence

Stand-Out Presentation Preparation Skills for PAs

Technical Report Writing

The Complete PA: Step up and Stand out!

The National Credit Act

The Protection of Personal Information in Business and Government

The Relationship Edge: Creating High-Trust Client Relationships

The Secrets of Debt Collection Success

The Stand Out PA

The Total Team Leader

Time Management: Beat Work Overload and Achieve More!

Train the Trainer: How to Bring Training to Life

Trouble-free Travel Planning for PAs

MS Project for Effective Project Management

Word that Works: Create Professional Business Documents and Templates

Winning Ways: Persuade, Influence and Negotiate

Becoming the Most Successful Salesperson


course overview

Available as in-house course only

Please contact us on 011 582 3333, or email training@biztech.co.za

The days of the over-talkative, over-eager and over-bearing salesman are indeed over! Today’s salesperson is an outstanding communicator who understands how to make a difference in customers’ lives and proactively creates demand and delivers value, while building long term relationships and achieving enthusiastic referrals.

If you believe that your sales team’s skills could do with a boost to lift them to this level, BizTech is offering a course which emphasizes the following topics:

Understanding the Sales Cycle

  • The differences between selling and marketing

  • The key functions of the selling process

  • The characteristics of the successful sales person

  • The psychology of why customers buy or don’t buy

  • Beyond the legal implications: Ethical selling

  • Creating customers from scratch: tips for targeting your market

  • Keeping customers coming back: relentless attention to service and follow-up

  • Transforming features into benefits

Essential office admin that actually improves your sales

  • Keeping meaningful statistics to prove your effectiveness

  • keeping accurate records to manage your productivity

  • Planning, prioritising and goal-setting

  • Writing quality quotations and powerful proposals

  • Preparing presentations that rock!

Becoming a champion communicator

  • Communicate without saying a word: using your image and body language to get in the door

  • Attention-getting telephone techniques

  • Person to person communication flow

  • Talk less, listen more

  • Have all the questions, not all the answers

  • Influencing, persuading and negotiating with sincerity

  • Handling queries and objections professionally

  • Pinning down the deal: expert closing techniques that work

who should attend

  • Established Sales People who would like to improve their success rate

  • Administrators moving into a more sales-focused role

  • Service specialists who need to cross-sell and up-sell to increase company profits

  • Any person who interacts with customers and has the potential to influence sales

  • Recent graduates entering the business world


After attending this course attendees should be able to:

  • Generate new leads and increase your customer base
  • Gain more referrals from already satisfied customers
  • Build loyalty and retain existing customers through outstanding service
  • Improve your productivity ratio by closing more profitable deals
  • Consistently reach or even exceed your targets
  • Avoid burn-out and de-motivation through increased confidence and competence
  • Become a top performing sales person with improved knowledge and skills

take home tools

  • Training Manual & Electronic copy of study material

  • All delegates receive one month of telephonic support relating to course content



  • Dynamic and knowledgeable facilitators

  • Training File and a USB

  • Certificate of Attendance

  • Quality folder, notepad and pen

the venue

There is no restriction on location – we have provided in-house training from Namibia to Namaqualand. We work with our clients to manage all the necessary logistics.

bbbee compliance

BizTech is BBBEE level 4 compliant. This means that we are a 100% contributor and companies investing money in training their staff through BizTech can also improve their own BBBEE scorecard. Not only does it offer an opportunity to improve your company's Skills Development BBBEE category, but you can also improve your BBBEE Preferential Procurement category. In each case your company will benefit 100% of the spend made.