Becoming the Best Team Secretary / Administrator

Becoming the Most Successful Salesperson

Business Writing: The Unwritten Rules

Becoming the Best Customer Service Professional

Create and Deliver Dynamic Business Presentations

Finance 101 for PAs and Administrators

Graphs, Statistics and Numerical Reporting for PAs and Administrators

Great Organisational Skills: Organise Yourself to Success!

Key Elements of Successful Newsletters

Let's Talk Business: Verbal Communication for the Business World

Mastering Minutes and Meeting Protocol

Mastering Time and Self Management: Become a High Achiever

Masterminding the Perfect Business Function or Event

Mastering Confidence, Influence and Assertiveness Skills

Managing your Image and Business Etiquette

Mastering Wealth Creation & Dealing with Debt

National Credit Act

Practical Project Management for PAs and Administrators

Professional Problem Solving Techniques: Overcome any Workplace Challenge

Practical Skills for Office Managers/Team Leaders

Professional Switchboard, Reception and Frontline Skills

Stand-out Presentation Preparation Skills for PAs

The Complete PA: Step up and Stand out!

The PA MBA

The Secrets of Debt Collection Success

The Total Team Leader

Trouble-free Travel Planning for PAs

Winning Ways: Persuade, Influence and Negotiate

Trouble-free Travel Planning for PAs
 

   

course overview


19-20 January 2009

20-21 April 2009

20-21 July 2009

19-20 October 2009

 


Even if you have never been stuck in Poland without a visa in minus 10 °C, the mere thought of something like that happening to you on a business trip is frustrating beyond belief.

Companies rely on their Personal Assistants to co-ordinate increasingly complex business travel arrangements, while watching costs and cutting through international (and local) red tape.

BizTech has responded to the need for the development of the skills that make travel arrangements run smoothly, and is therefore offering a course which covers the following key topics


It's a small world:

  • How to navigate the globe: general geography on a need-to-know basis
  • Understanding the implications of time zones, and using web-based calculators
  • Understanding just enough about foreign exchange to get a good deal and the best service
  • Common visa requirements and how to research more specific ones
  • Factors to take into account when preparing an itinerary
  • Covering all your bases: travel warnings, weather and health risks
  • Travel insurance: when you need more than just the automatic credit card cover
  • Did you know…some useful tips and advice from travel experts

Essential skills for organising trouble-free travel:

  • Crisis management and contingency planning: how to keep your cool and handle just about anything!
  • Making yourself understood: communication skills that won’t let you down
  • Super-efficient planning and organising techniques to keep on top of everything
  • Research skills: developing your network of information resources
  • If you don’t know now: how to find out
  • You are responsible: it’s not ok to just blame the travel agent

Partnering with your Travel Agent:

  • Setting up fool-proof processes for communicating instructions
  • Checklist of essential services that need to be provided
  • Negotiating Service Level Agreements with your agent
  • Building and managing your relationship with your agent
  • Putting your company’s travel policy into operation
  • Understanding the financial cycle, from authorisation, to payment, to reconciliation
  • The corporate travel agent’s wish list: what your agent expects from you

who should attend

  • Personal Assistants responsible for arranging travel

  • Team secretaries who have to co-ordinate travel arrangements for a team or department

  • Executive secretaries who want to fine-tune their organisational skills, especially in this field

  • Office managers responsible for the travel co-ordination function

  • Administrative assistants with aspirations who want to take their skills to the next level

outcomes

After attending this course, you should be able to:

  • Organise safe, speedy, well-coordinated travel arrangements that run smoothly
  • Handle any crisis or emergency calmly and efficiently
    Become an expert in the researching and establishment of information resources on an ongoing basis
  • Manage the entire relationship with your company’s critical supplier, your travel agent
  • Co-ordinate the implementation of and adherence to, your company’s travel policy, managing costs, authorisations, claims and reporting.
  • Proactively manage your continuous learning and development, adding immense value to your company, and improving your own career prospects

take home tools

Training Manual & CD

All delegates receive one month of telephonic support relating to course content

general


COURSE DURATION
The course will take place over 2 days - 08:30 to 16:30 daily

 

COURSE FEES

R6 380.00 (excl. VAT) per delegate.

(5 % discount for enrolment 2 weeks prior to course date)

PROVISION OF THE COURSE BY BIZTECH INCLUDES:

  • Dynamic and knowledgeable facilitators

  • Training File and a CD

  • Certificate of Attendance

  • High quality training venue

  • Lunch and refreshments

  • Parking

  • Quality folder, notepad and pen

REGISTRATION DEADLINE
Registration Confirmation must be sent prior to the start of the scheduled course.

the venue

The course will take place at the AstroTech Conference Centre in Parktown, Johannesburg. 

The AstroTech Conference centre is in a gracious mansion in one of the most historic and beautiful areas of Johannesburg.

It is a high-end business focused conference centre with competitively priced packages, excellent facilities and top client service.

Close to major highways, airport and Johannesburg city centre, this state-of-the-art venue offers elegance, discretion, security and convenience with safe parking.

The course will be run from 08:30 to 16:30 daily.

Course venues will be confirmed prior to course commencement.

bbbee compliance

BizTech is BBBEE level 1 compliant. This means that we are a 135% contributor and companies investing money in training their staff through BizTech can also improve their own BBBEE scorecard. Not only does it offer an opportunity to improve your company's Skills Development BBBEE category, but you can also improve your BBBEE Preferential Procurement category. In each case your company will benefit 135% of the spend made.

terms and conditions

Should course expectations not be met for any reason, delegates are given the opportunity to leave before lunch on the 1st day and receive a full refund of the course fee.

Cancellations:
A cancellation can only be confirmed if we are advised in writing at training@biztech.co.za
For cancellations received more than one week prior to the course:
          0% cancellation fee will apply.
For cancellations received less than ONE WEEK prior to the course:
          50% cancellation fee will apply. 
For cancellations received within 24 hours of the course:
          100% cancellation fee will apply.

Substitutes are welcome at no additional charge at any time prior to the course.

Postponements:
Requests to postpone course attendance must be received in writing at least three full working days prior to the course commencement. Should we not receive written confirmation within this period; the postponement will be subject to an additional fee of R 1,000 (excl VAT) per delegate.

All course postponements or programme exchanges need to be utilized within 6 months of the original course booking or the course fee will be forfeited.

Cancellations on postponements or exchanges are subject to the full course fee

Absent Delegates:
In the event that a delegate does not arrive for the course and no written cancellation has been received and confirmed, the full course fee will be payable

Presenters:
Should it be necessary, BizTech reserves the right to substitute the presenter.

Communication:
When a person registers on BizTech’s website, is registered on a BizTech course or sends an email to BizTech, that person consents to receiving communications electronically or otherwise by BizTech and/or its business partners

Disclaimer:
BizTech wish to advise that they will not be held responsible for any loss, damage or harm, direct, indirect, consequential or otherwise and howsoever arising that may be caused to any person or property during the providing of any services by BizTech to the client.