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A Winning Team: You & Your Manager

B-BBEE - The New Codes of Practice

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Becoming the Best Accounts Administrator

Becoming the Best Team Secretary / Administrator

Becoming the Best Customer Service Professional

Becoming the Most Successful Salesperson

Business Ethics for PAs and Administrators

Business Writing: The Unwritten Rules

Create and Deliver Dynamic Business Presentations

Contact Centre / Call Centre Service Excellence

Effective Stock Control

Emotional Intelligence

Excel Dashboards

Finance for PAs and Administrators

Graphs, Statistics and Numerical Reporting for PAs and Administrators

Great Organisational Skills: Organise Yourself to Success!

Intermediate Excel

Innovation & Creative Thinking in the Workplace

Key Elements of Successful Newsletters

Let's Talk Business: Verbal Communication for the Business World

Macros and VBA for Excel: Unleash the Power in your PC

Management Skills for Supervisors

Managing Generation Y

Managing your Image and Business Etiquette

Managing Your Personal Finance

Mastering Minutes and Meeting Protocol

Mastering Time and Self Management: Become a High Achiever

Masterminding the Perfect Business Function or Event

Mastering Confidence, Influence and Assertiveness Skills

Practical Project Management for PAs and Administrators

Practical MS Office 2010 & 2013 Skills

Practical Skills for Office Managers/Team Leaders

Professional Problem Solving Techniques: Overcome any Workplace Challenge

Professional Switchboard, Reception and Frontline Skills

Sexual Harassment: Righting the Wrongs

Successful Importing and Exporting

Social Intelligence

Stand-Out Presentation Preparation Skills for PAs

Technical Report Writing

The Complete PA: Step up and Stand out!

The National Credit Act

The Protection of Personal Information in Business and Government

The Relationship Edge: Creating High-Trust Client Relationships

The Secrets of Debt Collection Success

The Stand Out PA

The Total Team Leader

Time Management: Beat Work Overload and Achieve More!

Train the Trainer: How to Bring Training to Life

Trouble-free Travel Planning for PAs

MS Project for Effective Project Management

Word that Works: Create Professional Business Documents and Templates

Winning Ways: Persuade, Influence and Negotiate

Trouble-free Travel Planning for PAs


course overview

Available as in-house course only

Please contact us on 011 582 3333, or email training@biztech.co.za 

Even if you have never been stuck in Poland without a visa in minus 10 °C, the mere thought of something like that happening to you on a business trip is frustrating beyond belief.

Companies rely on their Personal Assistants to co-ordinate increasingly complex business travel arrangements, while watching costs and cutting through international (and local) red tape.

BizTech has responded to the need for the development of the skills that make travel arrangements run smoothly, and is therefore offering a course which covers the following key topics

It's a small world:

  • How to navigate the globe: general geography on a need-to-know basis
  • Understanding the implications of time zones, and using web-based calculators
  • Understanding just enough about foreign exchange to get a good deal and the best service
  • Common visa requirements and how to research more specific ones
  • Factors to take into account when preparing an itinerary
  • Covering all your bases: travel warnings, weather and health risks
  • Travel insurance: when you need more than just the automatic credit card cover
  • Did you know…some useful tips and advice from travel experts

Essential skills for organising trouble-free travel:

  • Crisis management and contingency planning: how to keep your cool and handle just about anything!
  • Making yourself understood: communication skills that won’t let you down
  • Super-efficient planning and organising techniques to keep on top of everything
  • Research skills: developing your network of information resources
  • If you don’t know now: how to find out
  • You are responsible: it’s not ok to just blame the travel agent

Partnering with your Travel Agent:

  • Setting up fool-proof processes for communicating instructions
  • Checklist of essential services that need to be provided
  • Negotiating Service Level Agreements with your agent
  • Building and managing your relationship with your agent
  • Putting your company’s travel policy into operation
  • Understanding the financial cycle, from authorisation, to payment, to reconciliation
  • The corporate travel agent’s wish list: what your agent expects from you

who should attend

  • Personal Assistants responsible for arranging travel

  • Team secretaries who have to co-ordinate travel arrangements for a team or department

  • Executive secretaries who want to fine-tune their organisational skills, especially in this field

  • Office managers responsible for the travel co-ordination function

  • Administrative assistants with aspirations who want to take their skills to the next level


After attending this course, you should be able to:

  • Organise safe, speedy, well-coordinated travel arrangements that run smoothly
  • Handle any crisis or emergency calmly and efficiently
    Become an expert in the researching and establishment of information resources on an ongoing basis
  • Manage the entire relationship with your company’s critical supplier, your travel agent
  • Co-ordinate the implementation of and adherence to, your company’s travel policy, managing costs, authorisations, claims and reporting.
  • Proactively manage your continuous learning and development, adding immense value to your company, and improving your own career prospects

take home tools

  • Training Manual & Electronic copy of study material

  • All delegates receive one month of telephonic support relating to course content



  • Dynamic and knowledgeable facilitators

  • Training File and a USB

  • Certificate of Attendance

  • Quality folder, notepad and pen

the venue

There is no restriction on location – we have provided in-house training from Namibia to Namaqualand. We work with our clients to manage all the necessary logistics.

bbbee compliance

BizTech is BBBEE level 4 compliant. This means that we are a 100% contributor and companies investing money in training their staff through BizTech can also improve their own BBBEE scorecard. Not only does it offer an opportunity to improve your company's Skills Development BBBEE category, but you can also improve your BBBEE Preferential Procurement category. In each case your company will benefit 100% of the spend made.