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A Winning Team: You & Your Manager

B-BBEE - The New Codes of Practice

B-BBEE Fronting

Becoming the Best Accounts Administrator

Becoming the Best Team Secretary / Administrator

Becoming the Best Customer Service Professional

Becoming the Most Successful Salesperson

Business Ethics for PAs and Administrators

Business Writing: The Unwritten Rules

Create and Deliver Dynamic Business Presentations

Contact Centre / Call Centre Service Excellence

Effective Stock Control

Emotional Intelligence

Excel Dashboards

Finance for PAs and Administrators

Graphs, Statistics and Numerical Reporting for PAs and Administrators

Great Organisational Skills: Organise Yourself to Success!

Intermediate Excel

Innovation & Creative Thinking in the Workplace

Key Elements of Successful Newsletters

Let's Talk Business: Verbal Communication for the Business World

Macros and VBA for Excel: Unleash the Power in your PC

Management Skills for Supervisors

Managing Generation Y

Managing your Image and Business Etiquette

Managing Your Personal Finance

Mastering Minutes and Meeting Protocol

Mastering Time and Self Management: Become a High Achiever

Masterminding the Perfect Business Function or Event

Mastering Confidence, Influence and Assertiveness Skills

Practical Project Management for PAs and Administrators

Practical MS Office 2010 & 2013 Skills

Practical Skills for Office Managers/Team Leaders

Professional Problem Solving Techniques: Overcome any Workplace Challenge

Professional Switchboard, Reception and Frontline Skills

Sexual Harassment: Righting the Wrongs

Successful Importing and Exporting

Social Intelligence

Stand-Out Presentation Preparation Skills for PAs

Technical Report Writing

The Complete PA: Step up and Stand out!

The National Credit Act

The Protection of Personal Information in Business and Government

The Relationship Edge: Creating High-Trust Client Relationships

The Secrets of Debt Collection Success

The Stand Out PA

The Total Team Leader

Time Management: Beat Work Overload and Achieve More!

Train the Trainer: How to Bring Training to Life

Trouble-free Travel Planning for PAs

MS Project for Effective Project Management

Word that Works: Create Professional Business Documents and Templates

Winning Ways: Persuade, Influence and Negotiate

time management: beat work overload and achieve much more!


course overview

Available as in-house course only

Please contact us on 011 582 3333, or email training@biztech.co.za



Do your support staff sometimes struggle to complete everything you need them to?
Pleasing everyone and getting everything done can be extremely difficult for those in a support role. Administrative staff often assist multiple senior people in the organization and it can often be very difficult to establish priorities and ensure that all the right tasks are done at the right time.
If you think that your assistant / administrator can improve both your and their efficiency through better use of time management techniques, BizTech is presenting a course which covers the following key topics:

  • Achieve better results through more effective planning
  • Juggling multiple & conflicting priorities
  • Aligning daily activities to your work goals
  • Developing action plans for each “to-do” item
  • Learn effective scheduling techniques
  • Meeting critical deadlines
  • How to manage information overload
  • Overcoming perfectionism to actually get things done
  • Identify & learn to manage typical time stealers
  • Staying focused despite interruptions
  • Eliminating unclear or ambiguous communication
  • Conducting effective meetings
  • Overcoming the fear of decision making
  • Anticipation and prevention instead of crisis management
  • Learning to say “No!”
  • The hidden costs of not managing your time
  • Self-management tools available to help you
  • Scheduling uninterrupted time
  • The technology of time management

who should attend

  • General Administrators dealing with many diverse functions

  • Team Secretaries who need to keep many priorities in mind

  • Project administrators working for a demanding team

  • Bookkeepers who manage multiple accounts and companies

  • Creditors/Debtors clerks working with large volumes

  • Office Managers who wear multiple ‘hats’

  • Girl Fridays who need to keep track of everything

  • Personal Assistants handling the varied activities of executives/managers


After attending this course, you should be able to:

  • Plan and organize your activities for maximum productivity

  • Eliminate guilt and sleepless nights over tasks undone

  • Feel an immense sense of achievement at meeting deadlines and achieving goals

  • Drastically reduce overtime costs by completing your work in normal hours

  • Notice increased energy levels and actually have more quality time on your hands

  • Have more time available to work on your personal and career goals

take home tools

  • Training Manual & Electronic copy of study material

  • All delegates receive one month of telephonic support relating to course content



  • Dynamic and knowledgeable facilitators

  • Training File and a USB

  • Certificate of Attendance

  • Quality folder, notepad and pen

the venue

There is no restriction on location – we have provided in-house training from Namibia to Namaqualand. We work with our clients to manage all the necessary logistics.

bbbee compliance

BizTech is BBBEE level 4 compliant. This means that we are a 100% contributor and companies investing money in training their staff through BizTech can also improve their own BBBEE scorecard. Not only does it offer an opportunity to improve your company's Skills Development BBBEE category, but you can also improve your BBBEE Preferential Procurement category. In each case your company will benefit 100% of the spend made.