E-Updates
Receive regular training updates

A Winning Team: You & Your Manager

B-BBEE - The New Codes of Practice

B-BBEE Fronting

Becoming the Best Accounts Administrator

Becoming the Best Team Secretary / Administrator

Becoming the Best Customer Service Professional

Becoming the Most Successful Salesperson

Business Ethics for PAs and Administrators

Business Writing: The Unwritten Rules

Create and Deliver Dynamic Business Presentations

Contact Centre / Call Centre Service Excellence

Effective Stock Control

Emotional Intelligence

Excel Dashboards

Finance for PAs and Administrators

Graphs, Statistics and Numerical Reporting for PAs and Administrators

Great Organisational Skills: Organise Yourself to Success!

Intermediate Excel

Innovation & Creative Thinking in the Workplace

Key Elements of Successful Newsletters

Let's Talk Business: Verbal Communication for the Business World

Macros and VBA for Excel: Unleash the Power in your PC

Management Skills for Supervisors

Managing Generation Y

Managing your Image and Business Etiquette

Managing Your Personal Finance

Mastering Minutes and Meeting Protocol

Mastering Time and Self Management: Become a High Achiever

Masterminding the Perfect Business Function or Event

Mastering Confidence, Influence and Assertiveness Skills

Practical Project Management for PAs and Administrators

Practical MS Office 2010 & 2013 Skills

Practical Skills for Office Managers/Team Leaders

Professional Problem Solving Techniques: Overcome any Workplace Challenge

Professional Switchboard, Reception and Frontline Skills

Successful Importing and Exporting

Social Intelligence

Stand-Out Presentation Preparation Skills for PAs

Technical Report Writing

The Complete PA: Step up and Stand out!

The National Credit Act

The Protection of Personal Information in Business and Government

The Relationship Edge: Creating High-Trust Client Relationships

The Secrets of Debt Collection Success

The Stand Out PA

The Total Team Leader

Time Management: Beat Work Overload and Achieve More!

Train the Trainer: How to Bring Training to Life

Trouble-free Travel Planning for PAs

MS Project for Effective Project Management

Word that Works: Create Professional Business Documents and Templates

Winning Ways: Persuade, Influence and Negotiate

The Relationship Edge: Creating High-Trust Client Relationships

   

course overview

3-4 December 2018

11-12 February 2019

10-11 June 2019

9-10 September 2019

9-10 December 2019

Customer Service is not a Department. It's an Attitude!

Making customer satisfaction the primary goal of your organisation is the surest way to improve the bottom line. But it's not only the job of the sales team, every single employee needs to have a "client relationship" mind-set. It's everyone's job to keep the customer happy! And because not every client is the same, you need to know how to adapt and become the perfect customer-focussed machine, working to build trust, so they'll not only be a client but they'll be a client for life!
To make sure that your company has that "Relationship Edge" attend BizTech's course which covers the following topics:

  • How to develop your People Skills

  • Relationship building skills

  • Building Trust

  • Making difficult situations easier through preparation

  • The Likability Factor

  • Being positive

  • Managing Boundaries

  • The importance of Honesty

  • Mutually Beneficial Relationships

  • Being Authentic

  • Building Mutual Respect

  • Giving the Best for your Client

  • Establishing Business Rapport

  • The strength of Persuasion and Influence

  • Your Emotional Intelligence

  • Social awareness & Interpersonal sensitivity

  • The Art of Active Listening

  • Maintaining confidence when dealing with senior management or important clients

  • Dealing professionally with aggression, rudeness and conflict situations

  • Everyone's a client relationship manager

  • "It's All My Job!" - Being a Team Player in the Company

  • Thinking creatively to achieve solutions

  • Increasing capabilities with respect to negotiating, collaborating, relationship building & influence

  • Working with a Project Team & Getting Commitment

  • Giving the Client Project Updates

  • Developing an effective plan & strategy for negotiations

  • The importance of "the Spirit of the Deal"

who should attend

  • Sales & Marketing

  • Anyone who represents their organisation on a professional level

  • Anyone whose job requires that he or she effectively communicate with customers

  • Any client interfacing staff

outcomes

After attending this course attendees should:

  • Understand how the responsibility of customer relations falls on the entire organisation

  • Learn how to relate to, and gain the trust of customers

  • Learn how to quickly solve issues and put the clients concerns at ease

  • Learn how to stand out from the competition based solely on customer relationships

  • Learn the importance of being a friend and trusted advisor to the customer first, and a supplier second

take home tools

  • Training Manual & Electronic copy of study material

  • All delegates receive one month of telephonic support relating to course content

general


PROVISION OF THE COURSE BY BIZTECH INCLUDES

  • Dynamic and knowledgeable facilitators

  • Training File and a USB

  • Certificate of Attendance

  • Quality folder, notepad and pen

the venue

The AstroTech Conference Centre in Parktown, Johannesburg is in a gracious mansion in one of the most historic and beautiful area of Johannesburg.

It is a high-end business focused conference centre with competitively priced packages, excellent facilities and top client service.

Close to major highways, airport and Johannesburg city centre, this state-of-the-art venue offers elegance, discretion, security and convenience with safe parking.

 

The course will be run from 08:30 to 16:30 daily.

Course venues will be confirmed prior to course commencement.

bbbee compliance

BizTech is BBBEE level 4 compliant. This means that we are a 100% contributor and companies investing money in training their staff through BizTech can also improve their own BBBEE scorecard. Not only does it offer an opportunity to improve your company's Skills Development BBBEE category, but you can also improve your BBBEE Preferential Procurement category. In each case your company will benefit 100% of the spend made.