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Becoming the Best Accounts Administrator

Becoming the Best Team Secretary / Administrator

Becoming the Best Customer Service Professional

Becoming the Most Successful Salesperson

Business Ethics for PAs and Administrators

Business Writing: The Unwritten Rules

Create and Deliver Dynamic Business Presentations

Contact Centre / Call Centre Service Excellence

Effective Stock Control

Emotional Intelligence

Excel Dashboards

Finance for PAs and Administrators

Graphs, Statistics and Numerical Reporting for PAs and Administrators

Great Organisational Skills: Organise Yourself to Success!

Intermediate Excel

Innovation & Creative Thinking in the Workplace

Key Elements of Successful Newsletters

Let's Talk Business: Verbal Communication for the Business World

Macros and VBA for Excel: Unleash the Power in your PC

Management Skills for Supervisors

Managing Generation Y

Managing your Image and Business Etiquette

Managing Your Personal Finance

Mastering Minutes and Meeting Protocol

Mastering Time and Self Management: Become a High Achiever

Masterminding the Perfect Business Function or Event

Mastering Confidence, Influence and Assertiveness Skills

Practical Project Management for PAs and Administrators

Practical MS Office 2010 & 2013 Skills

Practical Skills for Office Managers/Team Leaders

Professional Problem Solving Techniques: Overcome any Workplace Challenge

Professional Switchboard, Reception and Frontline Skills

Successful Importing and Exporting

Social Intelligence

Stand-Out Presentation Preparation Skills for PAs

Technical Report Writing

The Complete PA: Step up and Stand out!

The National Credit Act

The Protection of Personal Information in Business and Government

The Relationship Edge: Creating High-Trust Client Relationships

The Secrets of Debt Collection Success

The Stand Out PA

The Total Team Leader

Time Management: Beat Work Overload and Achieve More!

Train the Trainer: How to Bring Training to Life

Trouble-free Travel Planning for PAs

MS Project for Effective Project Management

Word that Works: Create Professional Business Documents and Templates

Winning Ways: Persuade, Influence and Negotiate

great organisational skills: organise yourself to success!

   

course overview

Available as in-house course only

Please contact us on 011 582 3333, or email training@biztech.co.za

Great organisational skills are without question one of the most important business stills needed.

It is often at the top of the list of requirements when it comes to recruiting administrative support staff, and the applicant is invariably convinced that they possess these skills in abundance.

However, in reality, the complexity of on-the-job demands and instructions coming from all directions, can often stretch even the most confident person.

That is why BizTech is presenting this course to provide the essential practical skills to ensure absolute organisation despite any chaos that may exist.

This course covers the following topics:

PREPARATION: CLEARING YOUR MIND (AND YOUR DESK!)

  • Identifying and getting rid of clutter

  • Setting up your environment: a place for everything and everything in its place

  • Fully understanding your manager’s expectations

  • Map out your own accountabilities, with links to everyone you depend on, and everyone who depends on you

  • What are the obstacles to getting organised?
     

PLANNING POWER: GETTING PROACTIVE!

  • Proactive planning for any eventuality

  • Effective ‘To-Do’ lists and making them work

  • Managing deadlines: scheduling, tracking and reminders

  • Designing checklists to circumvent any mishaps

  • Developing systems and processes to cover all the bases

  • Focussing on objectives for maximum delivery

  • Use project management techniques to handle sections of work

  • Keeping your management informed and in the loop

IMPLEMENTATION: MAKING IT HAPPEN!

  • Effective filing systems: never lose anything important again

  • Top tips for the most efficient electronic filing

  • Maximising the use of your Outlook diary: it’s not only for meetings!

  • Methodology for paying attention to detail

  • No ‘slip-up’ follow up steps

  • Managing your most important non-renewable resource: Time

  • Ways to measure your success: steps to continuous improvement

who should attend

  • Administrative personnel who handle large volumes and variety of workload

  • Customer service support staff who are focused on efficient delivery and exceeding expectations

  • Personal Assistants and secretaries with high volume and diverse working environments

  • Anyone who feels they would benefit from being more organised in the workplace

outcomes

After attending this course attendees should be able to:

  • After attending this course, you should be able to:

  • Sort out your working life for maximum efficiency and productivity

  • Never worry about missed deadlines or missing paperwork again!

  • Influence your colleagues and your management to become more organised when they see how well you are coping

  • Eliminate anxiety, overtime and fatigue by always knowing exactly what is expected and how to achieve it proactively

  • Get things done and make things happen like never before by being the answer to every managers’ hopes and dreams!

take home tools

  • Training Manual & Electronic copy of study material

  • All delegates receive one month of telephonic support relating to course content

general


PROVISION OF THE COURSE BY BIZTECH INCLUDES

  • Dynamic and knowledgeable facilitators

  • Training File and a USB

  • Certificate of Attendance

  • Quality folder, notepad and pen

the venue

There is no restriction on location we have provided in-house training from Namibia to Namaqualand. We work with our clients to manage all the necessary logistics.

bbbee compliance

BizTech is BBBEE level 4 compliant. This means that we are a 100% contributor and companies investing money in training their staff through BizTech can also improve their own BBBEE scorecard. Not only does it offer an opportunity to improve your company's Skills Development BBBEE category, but you can also improve your BBBEE Preferential Procurement category. In each case your company will benefit 100% of the spend made.