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A Winning Team: You & Your Manager

B-BBEE - The New Codes of Practice

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Becoming the Best Accounts Administrator

Becoming the Best Team Secretary / Administrator

Becoming the Best Customer Service Professional

Becoming the Most Successful Salesperson

Business Ethics for PAs and Administrators

Business Writing: The Unwritten Rules

Create and Deliver Dynamic Business Presentations

Contact Centre / Call Centre Service Excellence

Effective Stock Control

Emotional Intelligence

Excel Dashboards

Finance for PAs and Administrators

Graphs, Statistics and Numerical Reporting for PAs and Administrators

Great Organisational Skills: Organise Yourself to Success!

Intermediate Excel

Innovation & Creative Thinking in the Workplace

Key Elements of Successful Newsletters

Let's Talk Business: Verbal Communication for the Business World

Macros and VBA for Excel: Unleash the Power in your PC

Management Skills for Supervisors

Managing Generation Y

Managing your Image and Business Etiquette

Managing Your Personal Finance

Mastering Minutes and Meeting Protocol

Mastering Time and Self Management: Become a High Achiever

Masterminding the Perfect Business Function or Event

Mastering Confidence, Influence and Assertiveness Skills

Practical Project Management for PAs and Administrators

Practical MS Office 2010 & 2013 Skills

Practical Skills for Office Managers/Team Leaders

Professional Problem Solving Techniques: Overcome any Workplace Challenge

Professional Switchboard, Reception and Frontline Skills

Sexual Harassment: Righting the Wrongs

Successful Importing and Exporting

Social Intelligence

Stand-Out Presentation Preparation Skills for PAs

Technical Report Writing

The Complete PA: Step up and Stand out!

The National Credit Act

The Protection of Personal Information in Business and Government

The Relationship Edge: Creating High-Trust Client Relationships

The Secrets of Debt Collection Success

The Stand Out PA

The Total Team Leader

Time Management: Beat Work Overload and Achieve More!

Train the Trainer: How to Bring Training to Life

Trouble-free Travel Planning for PAs

MS Project for Effective Project Management

Word that Works: Create Professional Business Documents and Templates

Winning Ways: Persuade, Influence and Negotiate

word that works: create professional business documents and templates


course overview

Available as in-house course only

Please contact us on 011 582 3333, or email training@biztech.co.za

Superior document design and template development are skills than can truly set you apart from the average office professional. Almost everyone can use MS Word but not everyone can deliver complex reports and difficult templates. But templates are what make you twice as fast as your colleagues and complex reports and other powerful documents will have the whole office envious and looking to you for help and advice. What’s more is you’ll be able to impress your manager with your improved efficiency and superior quality. BizTech is giving you the opportunity to enhance these skills by presenting “Word that Works: Create Professional Business Documents & Templates”.

The course covers the following key topics:

Learn the features to enable you to design a range of documents with ease such as:

  • Complex reports & contracts
  • Forms
  • Letterheads and fax cover pages
  • Agendas & Minutes of meetings
  • Newsletters
  • Invitations and Adverts
  • Time sheets
  • Calendars and schedules
  • Brochures

Design templates to make you (and the rest of the office) more efficient

Protect standard templates from modifications

Create powerful and impressive documents through:

  • Including headings and styles to enable auto formatting
  • Automatically include Tables of Contents
  • Using section breaks for different formatting styles
  • Including graphics such as charts, pictures and diagrams
  • Using watermarks for drafts or confidentiality
  • Inserting items from other programs
  • Managing complex tables and table data
  • Using headers and footers

Improve efficiency through:

  • Sending the same letter to multiple recipients through the use of mail merge

  • Making appropriate use of Autotext

  • Preparing labels and envelopes for repeat groups only once

  • Performing Calculations in a table

who should attend

  • Personal assistants and secretaries
  • Sales support staff
  • Office administrators and support staff
  • Technical or specialist staff required to produce complex reports & documents
  • Anyone required to produce MS word documents on a regular basis
  • Anyone who wants to produce more impressive and feature rich documents


After attending this course attendees should be able to:

  • Improve the speed at which you can produce professional documents
  • Ensure your office sends out standard documents through the use of well designed templates
  • Eliminate the guesswork when you apply formatting to your document.
  • Quickly change the appearance of your document
  • Make your documents look more polished
  • Improve the quality of your work
  • Enhance your documents through adding features with ease
  • Increase the complexity of your documents

take home toolss

  • Training Manual & Electronic copy of study material

  • All delegates receive one month of telephonic support relating to course content



  • Dynamic and knowledgeable facilitators

  • Training File and a USB

  • Certificate of Attendance

  • Quality folder, notepad and pen

the venue

There is no restriction on location – we have provided in-house training from Namibia to Namaqualand. We work with our clients to manage all the necessary logistics.

bbbee compliance

BizTech is BBBEE level 4 compliant. This means that we are a 100% contributor and companies investing money in training their staff through BizTech can also improve their own BBBEE scorecard. Not only does it offer an opportunity to improve your company's Skills Development BBBEE category, but you can also improve your BBBEE Preferential Procurement category. In each case your company will benefit 100% of the spend made.